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• Performing and coordinating different aspects of the clinical monitoring and site management process
• Conducting remote or on-site visits to assess protocol and regulatory compliance and managing required documentation

• Leading the optimisation and continuous improvement of Dynamics 365 Sales
• Gathering requirements and translating business needs into effective solutions
• Facilitating workshops and collaborating with stakeholders at all levels
• Designing and implementing scalable processes, workflows and automations

• Managing the performance of the assigned customer account group and mitigating related financial risks
• Ensuring that payments for customer invoices are received on time and in the correct amount
• Investigating discrepancies and resolving any payment issues

Owning central PMO services to align initiatives with strategic goals, upholding rigorous project management standards and governance oversight...

• Supporting the Service Delivery Management processes
• Managing work order administration, creating and following up work orders in the system (Maximo)
• Dispatching service internally and to 3rd Party service providers
• Scheduling 3rd party services and maintaining requirements and service dates

Supporting the end-to-end delivery of finance projects, leading workstreams, gathering and analyzing information and developing actionable recommendations to ensure successful delivery...

• Supporting the design, modelling, and optimization of IP and optical transport networks
• Supporting IP and optical network capacity planning, including traffic growth analysis and demand forecasting
• Analyzing utilization, throughput, latency, and error metrics from network elements and links

Supporting the Business Process Manager/Global Business Process Owner ensuring adoption of Global Master Data Management best practice solutions and business processes on affiliate / functional level...

• Supporting the migration of ETL pipelines between source systems and Snowflake
• Using SQL to validate data, check data quality, reconcile datasets, and identify discrepancies
• Monitoring pipeline executions, investigating issues, and helping resolve technical blockers

• Analyzing vehicle-related technical enquiries submitted by authorized service partners
• Reviewing diagnostic logs, fault codes, repair documentation, and vehicle data to identify root causes
• Providing technical recommendations and diagnostic guidance based on OEM procedures and repair standards

• Providing expert assistance in the diagnosis of complex technical issues
• Supporting the dealer network with quick solution finding of technical product issues
• Working closely with the technicians of the respective workshops and dealerships

Delivering outstanding customer experience to internal and external stakeholders across customer master data, quoting, order management, and related processes...

Building agent workflows with LangGraph / LangChain / PydanticAI / CrewAI including routing, retries, fallbacks, timeouts, human-in-the-loop...

• Leading a Snowflake migration project, supporting the migration of ETL pipelines between source systems and Snowflake
• Assigning tasks, tracking progress, and ensuring smooth day-to-day delivery

• Participation in SAP implementations, rollouts and other projects to deliver country specific solutions in the VAT, tax and reporting areas
• Provision of professional SAP advisory on the VAT, tax and reporting areas for Clients

• Handling the customer experience center end to end activities
• Reviewing every single ticket which is received and triaging the activities as per the Responsible Matrix for Bangalore, Budapest centers

• Handling technical cases from German-speaking dealer workshops through a ticketing system
• Analysing fault codes, symptoms, live data and repair information to find the root cause
• Guiding technicians to the right repair, in clear written German

• Supporting dealership technicians across the German-speaking network and developing expertise in vehicle diagnostics, repair processes, and emerging technologies
• Analysing vehicle faults, diagnostic data, error codes, and repair information

• Taking part in the BAU development tasks
• Designing, implementing, and delivering high-quality software solutions that conform to architectural standards
• Optimizing and refactoring existing code for improved reliability and performance
• Understanding and reworking/improving the existing codebase

Performing day-to-day and closing activities in cooperation with cross-functional departments according to predefined deadlines with full ownership of tasks and in compliance with the Process Documentations of the respective business sub-process...