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• Active partnership with sales and project managers to estimate, design, develop and deliver solutions
• Continuous communication with domain experts and product owners to understand core business needs and goals to synthesize requirement and quality standards

• Installation, configuration, and testing of the Roche IT portfolio
• Provision of high-level technical support for the systems and solutions of the RIS Portfolio
• Software upgrades and system adjustments
• Verification and approval of the operational quality of all system equipment

• Architect and implement scalable AI/ML solutions on Azure or GCP
• Design and build AI solutions for sales use cases such as automated RFP/RFI ingestion, classification, and response generation
• Design and build AI solutions for intelligent document understanding

• Leadership and coaching of a German-speaking Customer Operations team based in Budapest
• Operational escalation point for complex customer and order-related issues
• Monitoring of operational performance, KPIs and service levels with continuous improvement

• Management of customer orders throughout the entire order lifecycle
• Review of operational reports to identify orders requiring intervention and proactive resolution
• Investigation of complex order issues and coordination with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care

Providing exceptional customer service to external customers and internal stakeholders across export order management, logistics coordination, shipping administration, quotations, and master data maintenance...

• Execution of end-to-end digital marketing campaigns for global events and congresses
• Creation, updating, and localization of high-quality digital assets including webpages, email campaigns, social media posts, and sales enablement materials

• Karbantartási feladatok erőátviteli és világítási berendezéseken a BKV Zrt. metróvonalain és járműtelepein
• Hibajavítási feladatok erőátviteli és világítási berendezéseken a BKV Zrt. metróvonalain és járműtelepein

• Generating sales quotes
• Preparing quote lines with interface to SE and SSRs for compatibility
• Ensuring bill of material validity
• Ensuring relation with systems
• Submitting and collecting scenario and discount approvals
• Reviewing and advising changes for approval justification written by sales

• Driving the end-to-end market access journey within the Hungarian Healthcare System
• Shaping healthcare policy within the Hungarian Healthcare System
• Engaging strategically with stakeholders within the Hungarian Healthcare System

• Management of customer orders throughout the order fulfillment lifecycle
• Processing of customer orders, order changes and customer master data requests
• Monitoring of open orders and proactive communication of updates to customers and internal stakeholders

• Design lean and efficient operational structures for collaboration across factories and countries
• Collaboration with regional sales team to develop competitive bid strategies and optimized business models

• Salesforce development and solution delivery
• Design and implementation of scalable Salesforce solutions across Sales Cloud, Service Cloud, and Health Cloud
• Building and enhancing user experiences using Lightning Web Components and Aura Components

• Supporting customers throughout the order lifecycle
• Export order processing
• Logistics coordination
• Shipping administration
• Customer communication
• Quotations
• Master data management
• Providing exceptional customer support by responding promptly and accurately to internal and external customer requests

• Planning and coordinating field service operations
• Serving as primary liaison between field service teams, customers, and external stakeholders

• Napi hibaelhárítás és karbantartási feladatok elvégzése a csoportvezető utasítása alapján
• Tervezett karbantartások elvégzése gyártói utasítás alapján
• CNC gépek és kiszolgáló berendezések rendelkezésre állásának biztosítása

• Management of customer orders throughout the entire order lifecycle
• Review of operational reports to identify orders requiring intervention and proactive resolution

• Acting as first point of contact for customers and providing efficient solutions to their issues
• Dealing with queries mainly via email and phone regarding Business to Business (B2B)
• Dispatching emails to the appropriate internal departments in a timely manner

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• Creation and management of dailies and proxy files during productions
• Organization, synchronization and preparation of footage for editing workflows
• Building and maintaining timelines in Adobe Premiere Pro and DaVinci Resolve
• Performing frame rate, format and codec conversions