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End-to-end administration for benefit plans including vendor implementation, annual open enrollments, billing processing, and routine data quality assurance...

• Overseeing a team of accountants responsible for accounting, month end close and reconciliations
• Evaluating efficiency and effectiveness of accounting processes
• Recommending and implementing changes to policies and processes to strengthen control environment

• Support of day-to-day office operations
• Coordination of office supplies, vendors, maintenance, and workplace services
• Management of meeting room bookings, office access cards, and general workplace administration
• Acting as a point of contact for employees, visitors, and external partners

• Leadership and oversight of strategic transformation initiatives across business functions
• Establishment of program structure, governance frameworks, delivery methodologies, and execution standards
• Management of multiple concurrent projects within the transformation portfolio

• Deliver exceptional customer support to internal and external stakeholders
• Investigate and resolve complex customer requests, issues, and escalations
• Monitor operational performance, service metrics, and reporting outputs
• Maintain a high level of data quality and documentation accuracy

• Management of the full tender lifecycle including RFIs, RFQs, RFPs, and contract renewals
• Review of tender documentation to identify customer requirements, commercial risks, and submission timelines
• Preparation, coordination, and submission of accurate, compliant, and high-quality tender responses

• Management, maintenance, and growth of a portfolio of corporate clients with full budget responsibility
• Acquisition of new clients in line with ING’s targeting strategy
• Identification of business opportunities and delivery of tailored financial solutions

• Leading a high-performing HR operations team
• Ensuring efficient, customer-focused service delivery
• Team leadership
• Workload management
• Coaching and performance optimization
• Driving process improvements, compliance, and operational excellence
• Building, leading and managing a strong and collaborative team

• Providing core commercial and financial analyses and recommendations to Senior Finance Business Partner RS EMEA and Cluster Lead/Client Partner
• Defining and steering contracts with regard to strategy, risk management and forecasting
• Establishing bid handover processes within contracts

Manage and coordinate the resource planning for Service for planned and unplanned outages in a timely and accurate manner...

• Learning needs analysis and partnership with internal customers for course content input
• Planning, organizing and developing training content to meet specific training needs
• Using authoring tools and software to create and modify e-content
• Focusing on high-quality, well-functioning eLearning courses

• Respond to all incoming calls and handle guest requests, issues and complaints efficiently to deliver exceptional service and ensure high levels of guest satisfaction
• In charge of the departmental Knowcross system and make sure it is updated and used correctly

• Team leadership of a team of approximately 10 People Associates
• Setting goals, monitoring performance, and running regular evaluations
• Ensuring the team follows company policies and procedures
• Overseeing handling of HR inquiries from employees across multiple countries

• Administration, configuration, and maintenance of Microsoft Dynamics 365 Business Central and Dynamics 365 CRM platforms
• Collaboration with various departments to gather business requirements and deliver tailored Dynamics 365 solutions

• Creating and maintaining document templates in Global P&C Document Management Solution according to guidelines and guidance from Template Requesters
• Supporting the implementation of template automations in other P&C systems (e.g. ServiceNow, Workday)

• Architecture leadership for business systems transformation and service operations
• Definition of strategic architecture direction across telecom BSS, service operations, Salesforce Communications Cloud, ServiceNow and enterprise integration domains

• Definition and driving of cloud products and platforms evolution
• Collaboration with engineering teams and stakeholders across Deutsche Telekom
• Definition of product vision, strategy, and roadmap for cloud products and platforms
• Understanding of customer needs, market trends, and business priorities

Workplace and operations management including overseeing day-to-day office operations, managing supplies and mail, and supporting office moves, renovations, and expansions...

• Salesforce development and solution delivery
• Design and implementation of scalable Salesforce solutions across Sales Cloud, Service Cloud, and Health Cloud
• Building and enhancing user experiences using Lightning Web Components and Aura Components

• Security reviews of projects as part of the internal security assessment process
• Advisory support to project teams from a security and compliance perspective
• Assessment of Kubernetes architectures and designs against internal security requirements