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• Responding to customer emails and phone calls, providing technical support and guidance
• Coordinating with other teams to resolve complex customer inquiries
• Managing customer complaints through investigation, resolution, and follow-up

• Az ESAB termékportfóliójának (hegesztőanyagok, védőfelszerelések, hegesztőgépek) értékesítési lehetőségeinek feltérképezése
• A hegesztési ügyfélkör és a versenytársak helyzetének megértése a régióban

• Billing and invoicing
• Ensuring timely billing execution and billing accuracy
• Monitoring, reviewing and updating the Customer details in CRM
• Invoice corrections – credits and rebills
• Handling emails queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Owning the end-to-end operational workflow for Platform Solutions projects, from contracting to invoicing and project closure
• Managing project documentation including agreements, statements of work, cost estimates, purchase orders, invoicing and completion documents

• Understanding and defining BSC PTP business strategy and owning EMEA PTP process design ensuring alignment with EMEA and Global strategy
• Initiating and/or approving changes in EMEA process framework, design and documents

• Supporting the Head Chef in the daily operation and management of the kitchen, ensuring the highest standards of food quality, presentation and consistency
• Leading, supervising and motivating the kitchen team, including Chef de Parties, Demi Chefs, Commis Chefs, Kitchen Porters and Stewards

Setting the strategic and operational standards for external engagements with Healthcare Professionals (HCPs), Healthcare Organizations (HCOs), and patient communities worldwide...

• Shaping and executing the global project management services strategy across Roche
• Leading a talented community of over 120 project managers

• Delivering essential operational and coordination support to drive cross-functional decision-making and accelerate early clinical pipeline delivery
• Coordinating and organizing high-impact chapter events, workshops, cross-functional project meetings, and catering logistics

• Providing exceptional support throughout the customer lifecycle
• Handling administration, order management, quotations, and master data maintenance
• Collaborating with cross-functional teams to deliver outstanding service
• Maintaining the highest standards of accuracy and professionalism

• Billing and invoicing
• Ensuring timely billing execution and billing accuracy
• Monitoring, reviewing and updating the customer details in CRM
• Invoice corrections – credits and rebills
• Handling emails queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Taking ownership and delivery of the local HR function in Hungary
• Serving as the primary point of contact for the Hungarian business
• Balancing hands-on daily people operations and local payroll support
• Acting as a trusted business partner to local managers and employees

• Designing, developing, and maintaining critical applications and systems that enable customers to make the world healthier, cleaner, and safer
• Working with cross-functional teams to deliver robust technical solutions, from cloud-native applications to enterprise integrations

Supporting the effective management, governance, and delivery of international pension arrangements across multiple markets...

Supporting the delivery of key risk programmes, as aligned with the Head of Risk, including leading Provision 29 preparedness, supporting the refresh of Risk Management Committees (RMCs), and partnering with risk operators and risk owners to maintain high-quality Principal Risk information...

• Acting as first point of contact for customers and providing efficient solutions to their concerns, dealing with queries mainly via email (90%) and phone (10%) with Business-to-Business customers (B2B)
• Dispatching emails to the accurate internal department in timely manner

• Performing adds, deletes, changes to the program within the agreed SLA
• Supporting assets and contract management by administrating entitlements and program statuses
• Setting and/or maintaining customer accounts
• Taking part in inventory management by maintaining the database and validating data

Leading, coaching and developing a team of 12 FTE onboarding specialists, supporting them daily, and spotting knowledge gaps and training needs...

Leading and developing a diverse team within Mobility Operations, focusing on Mobility Finances, Compensation and the administration of different Mobility workflows as well as the continuous improvement of enabling Technology...

• Establishing and achieving quality and guest satisfaction goals
• Helping guests with their requests and complaints while maintaining a high level of guest satisfaction
• Analysing guest insights to identify and meet customer expectations and build on guest loyalty