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• Consultant and technical expert on the Salesforce platform providing support to stakeholders and users
• Collaboration with experts from other areas to leverage Salesforce technologies through integrations

• Planning and overseeing all phases of projects including discovery, development, testing, deployment, and handover
• Managing scope, priorities, milestones, dependencies, resources, quality, timelines, and budgets
• Maintaining clear and timely communication with clients and internal teams

• Act as the link between business stakeholders and technical teams translating business requirements into clear ServiceNow solutions
• Support clients in process analysis optimization and documentation in alignment with ServiceNow best practices

Management and maintenance of the ServiceNow platform including CMDB, configuration, customization, integrations and platform related administration tasks...

• Stakeholder management with country controllers and business stakeholders
• Participation in transition of activities from local controllers or external providers into the COE
• Prioritization and planning of personal workload for timely and consistent delivery of close and reporting activities

• Owning the solution end to end for defined problems
• Designing, building, and shipping working software using AI agents
• Shaping the approach to solve problems using AI agents in parallel
• Directing several AI agents and rigorously reviewing their output

• Issuing process guidance and operational directives for export processes
• Addressing process gaps, operational challenges, and compliance risks related to export transactions
• Acting as the escalation point for complex or high-risk export orders

• Management of customer relationships
• Driving process improvements
• Ensuring seamless order fulfillment
• Collaboration across multiple departments to resolve escalations
• Maintaining high service standards
• Contribution to organizational growth and success

• Issuing process guidance and operational directives for export processes
• Addressing process gaps, operational challenges, and compliance risks related to export transactions
• Acting as escalation point for complex or high-risk export orders

• Coordination of the implementation of the business plan determined by higher management levels
• Realization of the operative program within the organizational unit
• Direction of a team of independently working employees
• Taking responsibility for the team performance
• Financial planning for the given team

• Leading a high-performing HR operations team
• Ensuring efficient, customer-focused service delivery
• Team leadership
• Workload management
• Coaching and performance optimization
• Driving process improvements, compliance, and operational excellence
• Building, leading and managing a strong and collaborative team

• Management, maintenance, and growth of a portfolio of corporate clients with full budget responsibility
• Acquisition of new clients in line with ING’s targeting strategy
• Identification of business opportunities and delivery of tailored financial solutions

• Leadership and mentoring of a team of approximately 10 People Associates
• Setting goals, monitoring performance, and running regular evaluations
• Ensuring team adherence to company policies and procedures
• Overseeing handling of HR inquiries from employees across multiple countries

• A csoport tevékenységének hatékony menedzselése
• Könyvelő munkatársak munkájának irányítása
• Könyvelő munkatársak munkájának ütemezése
• Eredményes ügyfélkapcsolatok kialakítása
• Folyamatos kapcsolattartás az ügyfelekkel
• Tanácsadás nyújtása az ügyfelek részére

• Administration, configuration, and maintenance of Microsoft Dynamics 365 Business Central and Dynamics 365 CRM platforms
• Collaboration with various departments to gather business requirements and deliver tailored Dynamics 365 solutions

• Creating and maintaining document templates in Global P&C Document Management Solution according to guidelines and guidance from Template Requesters
• Supporting the implementation of template automations in other P&C systems (e.g. ServiceNow, Workday)

Workplace and operations management including overseeing day-to-day office operations, managing supplies and mail, and supporting office moves, renovations, and expansions...

• A divízió humánügyi, humánadminisztrációs feladatainak végrehajtásában való közreműködés
• Részvétel a munkavállalók humánügyi dokumentumainak kezelési feladataiban
• A tevékenységgel összefüggő adminisztratív és nyilvántartási feladatok teljes körű elvégzése

• Management of the full tender lifecycle including RFIs, RFQs, RFPs, and contract renewals
• Review of tender documentation to identify customer requirements, commercial risks, and submission timelines
• Preparation, coordination, and submission of accurate, compliant, and high-quality tender responses

• Security reviews of projects as part of the internal security assessment process
• Advisory support to project teams from a security and compliance perspective
• Assessment of Kubernetes architectures and designs against internal security requirements