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• Hiring top talent for support team
• Mentoring team members
• Ensuring performance targets exceedance
• Setting a high bar for service
• Fostering a team culture of excellence, engagement, and accountability
• Recruiting, mentoring, and managing a customer-facing support team

• Leading, coaching and developing a team of 12 FTE onboarding specialists
• Owning the onboarding pipeline with up-to-date assignments, follow-ups and escalations
• Tracking key onboarding KPIs such as time to onboard and new live venues

• Roll-out global template solutions for the area of Finance/ Tax
• Solution documentation and implementation
• Test management
• Business process operations including integrated training management
• Evaluation of local GAP and design localization extension for the global template

• Management of month end and quarter end close and reporting cycles for multiple divisions and groups
• Partnership with the Shared Service Center Financial Accounting Team
• Evaluation of efficiency and effectiveness of accounting processes

• Leading and developing a diverse team within Mobility Operations
• Focusing on Mobility Finances, Compensation and administration of different Mobility workflows
• Continuous improvement of enabling Technology

• Support AP invoice booking and invoice resolution
• Managing and executing regular reporting tasks
• Working together closely with the Accounts Payable department

• Solving complex problems in the daily operation of a hyper-scaler's cloud backend
• Hardware-oriented work at the console
• Development and operation of monitoring and quality assurance
• Consistent automation with common automation frameworks
• Team collaboration in an open and trusting manner

• Development and enhancement of Open Telekom Cloud platform in a customer-oriented manner
• Solving complex problems in the daily operation of a hyper-scaler's cloud backend
• Hardware-oriented work at the console
• Development and operation of monitoring and quality assurance

• Management of product roadmap
• Prioritization of team backlog in alignment with ART Backlog
• Determination of Agile team capacity allocation
• Prioritization of issue resolution
• Coordination of User Stories
• Ensuring approval against Definition of Done
• User story definition and acceptance criteria

Drive and facilitate end-to-end compliance process management for Healthcare Professional (HCP), Key Opinion Leader (KOL), and Patient Organization engagements across global structures...