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Budapest belvárosában működő fogászati rendelőnkbe Októbertől FOGÁSZATI ASSZISZTENST KERESÜNK HETI EGY DÉLELŐTTI MŰSZAKRA, várhatóan pénteki munkavégzéssel. Elsősorban olyan megbízható, precíz és szakmailag igényes kollégát keresünk, aki hosszú távon szeretne egy stabil, kulturált és...

• Delivering a seamless, positive experience for customers across multiple communication channels
• Resolving service requests and incidents with proper classification, assignment, tracking, documentation, and follow-up

• Issuing process guidance and operational directives for export processes
• Addressing process gaps, operational challenges, and compliance risks related to export transactions
• Acting as the escalation point for complex or high-risk export orders

• Coordinating diabetes product shipments via GLS courier services
• Registering, tracking, and maintaining product shipment data in Excel spreadsheets
• Scanning, archiving, and administering GDPR declaration forms

• Management of customer relationships
• Driving process improvements
• Ensuring seamless order fulfillment
• Collaboration across multiple departments to resolve escalations
• Maintaining high service standards
• Contribution to organizational growth and success

• Issuing process guidance and operational directives for export processes
• Addressing process gaps, operational challenges, and compliance risks related to export transactions
• Acting as escalation point for complex or high-risk export orders

• Development, customization, and maintenance of ServiceNow applications, modules, and integrations
• Collaboration with cross-functional teams to understand business requirements and translate them into technical solutions

• Drive site strategy with localized, data-driven action plans for the Budapest hub
• Lead through leaders by mentoring and growing a team of Senior Team Leads
• Own operational excellence across quality, cost, and speed metrics

• Design, develop and maintain clean, maintainable Angular single page web applications
• Develop and integrate complex charts, tables, forms
• Develop high-quality web user interfaces
• Collaborate closely with designers, backend developers and product teams to deliver scalable and reliable frontend solutions

• Leadership and coaching of a German-speaking Customer Operations team based in Budapest
• Operational escalation point for complex customer and order-related issues
• Monitoring of operational performance, KPIs and service levels with continuous improvement

• Üzleti alkalmazások fejlesztése frontend- és backend-oldalon egyaránt
• Fejlesztési feladatok szakmai vezetése és megvalósítása
• Új technológiai megoldások és fejlesztési javaslatok beépítése különböző rendszerekbe
• Meglévő fejlesztések támogatása, hibák felderítése és javítása

• Automata tesztek írása
• Regressziós és felhasználói felületek tesztelése
• Tesztvezérelt fejlesztés támogatása

• Ownership of account and commercial strategy
• Building executive-level trust
• Orchestration of pre-sales and upsales
• Management of financial health
• Leadership of the account leadership team
• Shaping communication flows
• Definition of success criteria
• Shaping the account's internal identity

• Process validation during the whole project lifecycle
• Supervision of manufacturing, integration, and testing activities from a Product Assurance perspective
• Participation in the inspection of incoming parts, materials, and units (Incoming Inspection – Stage 2)

• Leadership, coaching, development and inspiration of an international team of Tender Specialists across multiple European countries
• Fostering a high-performance culture focused on collaboration, quality, accountability and continuous improvement

• Deliver outstanding customer experience to internal and external stakeholders across customer master data, quoting, order management, and related processes
• Act as a role model for customer centricity, collaboration, and operational excellence

• Leading, coaching and developing a German-speaking quotes team
• Fostering a collaborative and high-performing culture
• Coaching team members through regular feedback, performance conversations and development planning

• Management of customer orders throughout the entire order lifecycle
• Review of operational reports to identify orders requiring intervention and proactive resolution
• Investigation of complex order issues and coordination with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care

• Management of customer orders throughout the entire order lifecycle
• Review of operational reports to identify orders requiring intervention and proactive resolution
• Investigation of complex order issues and coordination with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care

• Servicenow platform testreszabása és fejlesztése az üzleti igényeknek megfelelően
• Integrációk tervezése és megvalósítása meglévő rendszerekkel
• Új modulok és alkalmazások fejlesztése és implementálása
• Folyamatos együttműködés a projektcsapattal és a belső ügyfelekkel