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• Guidance and development of a customer care organization
• Delivery of exceptional service to customers including order entry, order fulfillment, and complaints resolution activities
• Support of operational excellence
• Creation of a culture of continuous improvement and innovation

• Administration and maintenance of opportunities and leads in Magenta-Force (Salesforce)
• Creation and processing of internal sales support orders using workflow tools
• Supporting the sales organization throughout the opportunity lifecycle

Strengthening the digital capabilities of Roche globally by supporting central initiatives with Social Media Management, Brand Support, Digital Publishing Services, Marketing Automation, Copywriting and Creative Design...

• Supervision of all E2E daily operations within the Accounts Payable team including accounting, query management, invoice issue resolution, quality controls and Idoc management
• Daily interaction, training, direction and oversight of staff activities

• Driving end-to-end market access journey
• Healthcare policy shaping
• Strategic stakeholder engagement within the Hungarian Healthcare System
• Co-creation and execution of comprehensive market access and pricing strategies for the full diagnostic portfolio across Hungary