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• Consultant and technical expert on the Salesforce platform providing support to stakeholders and users
• Collaboration with experts from other areas to leverage Salesforce technologies through integrations

• Defining and implementing group-wide HSE standards and strengthening a behavior-based safety culture
• Managing the group HSE audit program and incident investigation methodology
• Driving process safety and ATEX management across manufacturing sites

• Support and promote the delivery of EMEA and BSC strategic initiatives
• Ensure alignment of financial accounting activities with organisational goals and compliance requirements
• Lead end-to-end financial accounting processes, ensuring accurate and timely delivery in line with SLAs and KPIs

• Leading day-to-day operation of a business support operations team in a global environment
• Ensuring reliable administrative processes
• Coordinating workload and prioritization of incoming requests
• Following up on open topics and monitoring performance

End-to-end administration for benefit plans including vendor implementation, annual open enrollments, billing processing, and routine data quality assurance...

• Overseeing a team of accountants responsible for accounting, month end close and reconciliations
• Evaluating efficiency and effectiveness of accounting processes
• Recommending and implementing changes to policies and processes to strengthen control environment

• Support of day-to-day office operations
• Coordination of office supplies, vendors, maintenance, and workplace services
• Management of meeting room bookings, office access cards, and general workplace administration
• Acting as a point of contact for employees, visitors, and external partners

• Architecture leadership for business systems transformation and service operations
• Definition of strategic architecture direction across telecom BSS, service operations, Salesforce Communications Cloud, ServiceNow and enterprise integration domains

• Leading a team of 10+ Customer Service Representatives supporting German-speaking customers
• Ensuring successful day-to-day operation of the team across inquiries, quotations, customer administration and master data activities

• Leading a high-performing HR operations team
• Ensuring efficient, customer-focused service delivery
• Team leadership
• Workload management
• Coaching and performance optimization
• Driving process improvements, compliance, and operational excellence
• Building, leading and managing a strong and collaborative team

• Management, maintenance, and growth of a portfolio of corporate clients with full budget responsibility
• Acquisition of new clients in line with ING’s targeting strategy
• Identification of business opportunities and delivery of tailored financial solutions

Manage and coordinate the resource planning for Service for planned and unplanned outages in a timely and accurate manner...

• Respond to all incoming calls and handle guest requests, issues and complaints efficiently to deliver exceptional service and ensure high levels of guest satisfaction
• In charge of the departmental Knowcross system and make sure it is updated and used correctly

• Administration, configuration, and maintenance of Microsoft Dynamics 365 Business Central and Dynamics 365 CRM platforms
• Collaboration with various departments to gather business requirements and deliver tailored Dynamics 365 solutions

• Team leadership of a team of approximately 10 People Associates
• Setting goals, monitoring performance, and running regular evaluations
• Ensuring the team follows company policies and procedures
• Overseeing handling of HR inquiries from employees across multiple countries

• Issuing process guidance and operational directives for export processes
• Addressing process gaps, operational challenges, and compliance risks related to export transactions
• Acting as the escalation point for complex or high-risk export orders

Workplace and operations management including overseeing day-to-day office operations, managing supplies and mail, and supporting office moves, renovations, and expansions...

• Salesforce development and solution delivery
• Design and implementation of scalable Salesforce solutions across Sales Cloud, Service Cloud, and Health Cloud
• Building and enhancing user experiences using Lightning Web Components and Aura Components

• Partnership with GBS Operations leadership and Global Process Owners to prioritize digital initiatives
• Oversight of digitalization efforts for SSC workstreams (R2R, P2P, Customer Care, O2C)
• Partnership with Global Process Owners to drive development pipeline for workstreams

• Security reviews of projects as part of the internal security assessment process
• Advisory support to project teams from a security and compliance perspective
• Assessment of Kubernetes architectures and designs against internal security requirements