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What You'll Be Doing· Handle customer inquiries via phone, email, and chat, providing accurate information on shipments and services· Investigate and resolve shipment-related issues (delays, lost parcels, complaints)· Collaborate with logistics, warehouse, and transportation teams to...

• Setup and maintenance of IT cloud infrastructure for multiple products
• Setup and maintenance of the automated build/deployment jobs
• Maintenance of various support tools and utilities such as logs, monitoring, gathering user feedback
• Monitoring application performance and resource planning

• Support finance process improvement and operational excellence initiatives across the EMEA region
• Analyze and document existing finance processes and identify opportunities for optimization and standardization

• Develop and maintain scalable web applications using Angular or React
• Build and optimize RESTful APIs and microservices using Node.js, Python or .NET
• Define and manage cloud infrastructure using Infrastructure as Code, such as Terraform or OpenTofu

• Leading and growing multiple agile engineering teams
• Defining and owning the technical roadmap with stakeholders
• Championing responsible use of AI and automation
• Aligning technical strategy with business goals
• Mentoring and coaching engineers at all levels

• Design, implement, and optimize compiler passes and transformations using LLVM/Clang or GCC
• Build and maintain robust toolchains
• Support new and complex architectures in compiler backends
• Work on architecture-agnostic and IR-level optimizations
• Work on silicon specific optimizations

• Design and implementation of portfolio solutions for clients
• Ongoing management of portfolio solutions to meet client objectives and constraints
• Keeping up to date with client trends, industry news, events, research, and regulations

• Real-time decision making with machine learning for risk assessments
• Ownership of risk infrastructure for Instant ACH in the US market
• Cross-functional collaboration with software engineers, data analysts, and data scientists

• Revenue recognition accounting across subscription and transactional product streams in accordance with ASC 606
• Assessment of new and amended contracts and determination of appropriate accounting treatment

• Leading a team of 2-3 AI and cloud engineers focused on fast prototyping of AI/ML solutions in AWS cloud
• Providing mentoring and technical support to junior and medium teammates
• Acting as a trusted advisor to clients

Support the development and optimization of the team's Responsive Content Library by uploading, organizing, and maintaining questionnaires and content to improve usability and AI readiness...

• Lead and cultivate engineering talent
• Provide hands-on technical leadership
• Own and drive the technical vision
• Master stakeholder relationships
• Champion Agile and technical excellence

• Magas szintű technikai és üzleti tanácsadás ügyfelek számára az Atlassian termékekkel és saját fejlesztésű megoldásokkal kapcsolatban
• Ügyfelek üzleti és IT folyamatainak felmérése
• Komplex megoldások tervezése, bevezetése és minőségbiztosítása

• Chunking and ingestion architecture with deterministic, validation-gated pipelines handling diverse enterprise document types with indexing and contextual enrichment
• Retrieval pipeline with vector search, BM25 hybrid retrieval, RRF re-ranking, embedding model selection and optimisation

• Design and implement core authentication and authorization including POST /auth/token endpoint, JWT validation middleware, and entitlement enforcement layer
• Build and maintain the entitlement decision cache with invalidation on entitlement changes

• Scaling the platform that powers primary support channels including self-service, FAQs, and high-traffic chat interface
• Refining and scaling the support ecosystem leveraging Generative AI engine
• Engineering the logic and user experience connecting customers to AI capabilities

• Design, build, and maintain CI/CD pipelines
• Embed observability, automation, and reliability practices early in the development lifecycle
• Drive initiatives around Infrastructure as Code (IaC) using tools like Terraform and Kubernetes manifests

• Create demo concepts and AI-centric tools based on guidance, customer needs, and platform capabilities
• Support the development and implementation of demos that showcase Tulip's product value
• Set up and troubleshoot demo hardware and partner integrations so demos run reliably

• Participation in design, POCs and development of complex tasks
• Ensuring high-quality delivery by developers
• Working closely with architects to communicate, align and implement architecture direction
• Aligning with other tech leads to ensure technical consistency

• Shaping AWS-based cloud architectures and technical decisions for SaaS, PaaS, web application, and enterprise cloud environments
• Design and implementation of Infrastructure as Code solutions using Terraform, AWS CloudFormation, or Pulumi