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• First point of contact for customer-reported technical issues and service requests
• Triage and assign incidents
• Track progress and ensure timely resolution based on SLA targets
• Keep users and internal teams informed with clear and timely updates

• Ownership of account and commercial strategy
• Building executive-level trust
• Orchestration of pre-sales and upsales
• Management of financial health
• Leadership of the account leadership team
• Shaping communication flows
• Definition of success criteria
• Shaping the account's internal identity

• Leading, mentoring, and developing a specialized System Engineering team
• Building a strong and collaborative team culture across different specialist fields
• Supporting individual development and competency growth

• Process validation during the whole project lifecycle
• Supervision of manufacturing, integration, and testing activities from a Product Assurance perspective
• Participation in the inspection of incoming parts, materials, and units (Incoming Inspection – Stage 2)

• Candidate sourcing
• Application screening
• Requisitions clean up
• Scheduling and assessment
• Handling of candidate workflow using e-recruitment system Workday
• Partnering with Talent Acquisition Partners Early in Career Partners business departments and People & Culture colleagues globally

• Leadership and coaching of a German-speaking Customer Operations team based in Budapest
• Operational escalation point for complex customer and order-related issues
• Monitoring of operational performance, KPIs and service levels with continuous improvement

• Providing integrated HR solutions tailored to colleagues' needs
• Partnering flexibly and virtually with global business leaders
• Offering on-demand, ad-hoc guidance on core P&C topics
• Diagnosing needs and coaching managers
• Translating requirements into high-impact P&C solutions

• Leadership, coaching, development and inspiration of an international team of Tender Specialists across multiple European countries
• Fostering a high-performance culture focused on collaboration, quality, accountability and continuous improvement

Supervisory and administrative responsibility for development of staff members including hiring, performance development and annual review, disciplinary actions, mentor and counseling, personal development and career advancement and succession planning...

• Active partnership with sales and project managers to estimate, design, develop and deliver solutions
• Continuous communication with domain experts and product owners to understand core business needs and goals to synthesize requirement and quality standards

• Development and enhancement of T Cloud Public platform in a customer-oriented manner
• Solving complex problems in the daily operation of a hyper-scaler's cloud backend
• Hardware-oriented work at the console
• Development and operation of monitoring and quality assurance

• Booking complex invoices in accordance with Roche and local standards
• Full responsibility for the end-to-end accounts payable process
• Handling internal and supplier queries received by phone or mail in local language
• Processing and validating PO based and direct invoices and payment requests

• Assessment of compliance of employee expense claims against company policies, procedures and external regulatory requirements
• Verification of T&E expense claims from VAT point of view
• Documentation of compliance assessment activities in SAP Concur during claim processing

• KPI tracking of 3PL service providers
• Invoice control checks and payment advice provision
• Creation of monthly performance reports to generate compensation claims
• Assistance to supervisor and team members with daily activity management
• Creation of adhoc reports using different data sources

• Épületvillamossági kivitelezési munkák helyszíni irányítása és koordinálása. 
• A kivitelezési munkák ütemterv szerinti megszervezése, nyomon követése és ellenőrzése. 
• Saját kivitelezői csapatok és alvállalkozók munkájának szervezése, irányítása és felügyelete. 

• Credit risk assessment and management
• Reporting of unusual, non-standard events and requests to the team leader
• Providing daily operation support to the team leader and the assigned division
• Becoming familiar with each business unit’s processes to ensure effectivity and efficiency

• Research, enter, and maintain high volumes of publication data with 100% accuracy
• Review and audit data points to ensure completeness
• Perform quality control checks on peer-reviewed content and historical archives under supervision

• Development and ownership of process training materials for assigned portfolios using the Assima authoring tool
• Maintenance and continuous updates of existing training assets across Product Increment cycles
• Quality assurance and governance of training assets to meet ASPIRE standards

Maintaining and supporting daily activities of the Travel and Expense and Company Card expenses associated with the Roche Global Credit card programs...

• Management of Cornerstone sessions
• Management of SHE quarterly reports
• Support of finance training and exams
• Processing of study contracts via DocuSign
• Welcoming new joiners in person
• Guidance of interns with paperwork
• Coordination of thesis writing approval workflow
• Handling of vendor registrations