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• Providing exceptional support throughout the customer lifecycle
• Handling administration
• Order management
• Quotations
• Master data maintenance
• Collaborating with cross-functional teams to deliver outstanding service
• Maintaining the highest standards of accuracy and professionalism

• Design and develop scalable Salesforce solutions across Sales Cloud, Service Cloud, and Health Cloud
• Build and enhance user experiences using Lightning Web Components and Aura Components

• Coordination of daily project workflows with internal teams and external partners
• Management of ongoing financial tasks including issuing POs, processing invoices, and tracking internal and external project costs
• Briefing of creative, design, SEO, development, and content editing teams

• Onboarding new clients into the system with written resources
• Adding new inquiries to the CRM and matching them with the right sales representative
• Ensuring data accuracy in the CRM by logging every interaction and keeping client information up to date

• Managing a portfolio of key customer accounts with focus on upsell and retention
• Driving retention and growth among customers by understanding their business needs
• Managing handover process from the Sales team of newly closed deals
• Increasing assignment rate in existing customer portfolio

• Support the day-to-day management of client projects and campaign deliveries
• Brief creative and content teams on digital asset development
• Assist with e-commerce, CRM, and digital marketing projects for international brands
• Help coordinate and maintain global digital toolkits and marketing assets

• Design lean and efficient operational structures for collaboration across factories and countries
• Collaboration with regional sales team to develop competitive bid strategies and optimized business models

• End-to-end management of modern data platform implementations built on Databricks
• Running all scrum ceremonies for data engineering and data science teams
• Tracking budgets and optimizing compute costs
• Managing technical risks such as data quality and pipeline bottlenecks

• Management of customer orders throughout the order fulfillment lifecycle
• Processing of customer orders, order changes and customer master data requests using ERP and CRM systems
• Monitoring of open orders and proactive communication of updates to customers and internal stakeholders

• Automatizált UI és end-to-end tesztek fejlesztése webalkalmazásokhoz
• Automatizált UI és end-to-end tesztek karbantartása webalkalmazásokhoz
• Automatizált UI és end-to-end tesztek stabilizálása webalkalmazásokhoz
• Webes tesztautomatizálási keretrendszerek használata és továbbfejlesztése

• Design and execution of inbound sales strategies
• Driving lead conversion through effective sales approaches and funnel management
• Building, documenting, and continuously improving scalable sales processes
• Managing and maintaining the sales pipeline in the CRM

• Generating new business opportunities
• Managing customer relationships through phone and email communications
• Creating sales quotes
• Preparing quote lines with interface to SE and SSRs for compatibility
• Ensuring bill of material validity
• Ensuring relation with systems

• Administration and maintenance of opportunities and leads in Magenta-Force (Salesforce)
• Creation and processing of internal sales support orders using workflow tools (e.g. ZDF)
• Supporting the sales organization throughout the opportunity lifecycle

• Guidance and development of a customer care organization
• Delivery of exceptional service to customers including order entry, order fulfillment, and complaints resolution activities
• Support of operational excellence
• Creation of a culture of continuous improvement and innovation

• Designing, implementing, testing, and optimizing reliable, efficient, and high-quality data pipelines
• Automating the extraction, loading and transformation of data from a wide variety of sources
• Developing solutions for the automated acquisition of data from source systems

• Üzleti alkalmazások fejlesztése frontend- és backend-oldalon egyaránt
• Fejlesztési feladatok szakmai vezetése és megvalósítása
• Új technológiai megoldások és fejlesztési javaslatok beépítése különböző rendszerekbe
• Meglévő fejlesztések támogatása, hibák felderítése és javítása

Strengthening the digital capabilities of Roche globally by supporting central initiatives with Social Media Management, Brand Support, Digital Publishing Services, Marketing Automation, Copywriting and Creative Design...

Design of custom objects, custom fields, pick list, role based page layouts, workflow alerts and actions, validation rules, approval processes, custom tabs, custom reports, report folders, report extractions to various formats, design of Visualforce pages, record types, dashboards, and email...

• Active partnership with sales and project managers to estimate, design, develop and deliver solutions
• Continuous communication with domain experts and product owners to understand core business needs and goals to synthesize requirement and quality standards

• Installation, configuration, and testing of the Roche IT portfolio
• Provision of high-level technical support for the systems and solutions of the RIS Portfolio
• Software upgrades and system adjustments
• Verification and approval of the operational quality of all system equipment