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• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Ownership of B2B marketing campaigns supporting brand visibility, demand generation, lead generation, pipeline growth, and customer acquisition
• Building and developing brand visibility through international events and conferences

Design of custom objects, custom fields, pick list, role based page layouts, workflow alerts and actions, validation rules, approval processes, custom tabs, custom reports, report folders, report extractions to various formats, design of Visualforce pages, record types, dashboards, and email...

• Development and operation of the product in an engineering team
• Production deployments
• Cloud automation
• Monitoring and alerting
• Incident management and post-incident analysis
• Identification and troubleshooting of platform issues

• Building and nurturing high-quality, diverse talent pipelines aligned to current and future business needs
• Proactive market engagement, research, and talent mapping to enable faster, higher-quality hiring outcomes

• Management and coordination of global and local digital marketing execution services
• Creation, formatting, and maintenance of visual and written digital assets using global brand templates, guidelines, and quality standards

• Installation, maintenance, and seamless operation of Roche Information Solutions Portfolio
• Optimal system performance and high-quality user experience through regular upgrades and proactive technical support

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Administration, configuration and maintenance of Microsoft Dynamics 365 Business Central and Dynamics 365 CRM platforms
• Collaboration with various departments to gather business requirements and deliver tailored Dynamics 365 solutions

• Management of customer orders throughout the order fulfillment lifecycle
• Processing of customer orders, order changes and customer master data requests using ERP and CRM systems
• Monitoring of open orders and proactive communication of updates to customers and internal stakeholders