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• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

Design of custom objects, custom fields, pick list, role based page layouts, workflow alerts and actions, validation rules, approval processes, custom tabs, custom reports, report folders, report extractions to various formats, design of Visualforce pages, record types, dashboards, and email...

• Development and operation of the product in an engineering team
• Production deployments
• Cloud automation
• Monitoring and alerting
• Incident management and post-incident analysis
• Identification and troubleshooting of platform issues

• Installation, maintenance, and seamless operation of Roche Information Solutions Portfolio
• Optimal system performance and high-quality user experience through regular upgrades and proactive technical support

• Research and analysis of trends, customer preferences, and competitive landscapes
• Use of insights to inform marketing strategies, content, and automation opportunities
• Development and running of lead generation campaigns in collaboration with the performance marketing team

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Administration, configuration and maintenance of Microsoft Dynamics 365 Business Central and Dynamics 365 CRM platforms
• Collaboration with various departments to gather business requirements and deliver tailored Dynamics 365 solutions

• Drafting protocols, reports and other project deliverables
• Interacting with clients
• Contributing to strategic thinking under direction of senior staff
• Leading scientific coordination and project management including project scope, tracking progress and coordinating team tasks for multiple projects

• Management of customer orders throughout the order fulfillment lifecycle
• Processing of customer orders, order changes and customer master data requests using ERP and CRM systems
• Monitoring of open orders and proactive communication of updates to customers and internal stakeholders