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• Respond to all incoming calls and handle guest requests, issues and complaints efficiently to deliver exceptional service and ensure high levels of guest satisfaction
• In charge of the departmental Knowcross system and make sure it is updated and used correctly

• Administration, configuration, and maintenance of Microsoft Dynamics 365 Business Central and Dynamics 365 CRM platforms
• Collaboration with various departments to gather business requirements and deliver tailored Dynamics 365 solutions

• Team leadership of a team of approximately 10 People Associates
• Setting goals, monitoring performance, and running regular evaluations
• Ensuring the team follows company policies and procedures
• Overseeing handling of HR inquiries from employees across multiple countries

• Issuing process guidance and operational directives for export processes
• Addressing process gaps, operational challenges, and compliance risks related to export transactions
• Acting as the escalation point for complex or high-risk export orders

• Networking to develop new sales opportunities in the academic field
• Sales of tailor made cutting-edge technology in the field of multiphoton microscopy
• Managing customer relationships
• Contacting research institutes abroad
• Giving oral presentations about products and solutions in front of large audiences

Workplace and operations management including overseeing day-to-day office operations, managing supplies and mail, and supporting office moves, renovations, and expansions...

• Salesforce development and solution delivery
• Design and implementation of scalable Salesforce solutions across Sales Cloud, Service Cloud, and Health Cloud
• Building and enhancing user experiences using Lightning Web Components and Aura Components

• Creating and maintaining document templates in Global P&C Document Management Solution according to guidelines and guidance from Template Requesters
• Supporting the implementation of template automations in other P&C systems (e.g. ServiceNow, Workday)

Quality representative responsible for all QMS related and operational quality activities and issues relating to the commercial business...

• Support the operations team in investigating system issues
• Support the operations team with reporting inquiries
• Perform user access administration and conduct regular access reviews
• Pre-screen system issues and report them to the application management team

• Handling sales orders from pharmacies, hospitals and wholesalers
• Performing complete, stringent, and timely tasks supporting daily affiliate operations
• Controlling, validating, and modifying customer orders in SAP
• Blocking orders as required by regional processes
• Identifying and resolving issues

• First-level support for software and hardware incidents and service requests across Mac, Windows, Microsoft Office, and Google environments
• Engagement with users across multiple channels including phone, chat, and self-service portal
• Escalation of critical situations to ensure swift resolution

• Cultivation of strong strategic partnerships with key senior global business stakeholders
• Development and support of short- and long-term learning strategies aligned with business goals
• Provision of subject matter expertise in adult learning and leadership of complex learning projects and programs

• Vendor creation and maintenance in SAP
• Bank maintenance in SAP
• Vendor request validation and approval
• Participation in data cleansing activities

• Commitment to service level agreement for undisturbed business activities
• Ensuring technological architecture meets user requirements
• Supporting data maintenance related queries including data quality, lifecycle management and monitoring

• Processing and reporting Individual Case Safety Reports (ICSRs) and device safety reports
• Utilisation of current and future safety systems and vendor services
• Co-developing innovative approaches for transformation and reporting of safety-relevant data beyond ICSRs

• Liaison with Ford of Europe PV Brand teams and NSC PV Product Marketing teams to support product updates implementation
• Implementation of product marketing strategy including launches, in-cycle actions, and run-outs across Ford systems

• Leading and mentoring subchapter members
• Designing tailored personal development plans
• Managing subchapter resources
• Optimizing team utilization
• Establishing process governance
• Attracting, recruiting, and onboarding content creation talent
• Fostering a culture of continuous learning and content excellence

• Liaison with Ford of Europe CV Brand teams and NSC CV Product Marketing teams for product updates
• Implementation of product marketing strategy including launches, in-cycle actions, and run-outs
• Preparation of different types of pricelists for FoE markets and NSCs

• Security reviews of projects as part of the internal security assessment process
• Advisory support to project teams from a security and compliance perspective
• Assessment of Kubernetes architectures and designs against internal security requirements