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• Overseeing daily operations of the Customer Service department
• Facilitating resolution of complex customer needs
• Collaborating cross-functionally with Finance, Logistics, Sales, Marketing and other departments
• Implementing strategic initiatives to enhance customer experience

Coordination of second level and super-user support by distributing and tracking the resolution of client enquiries and technical issues across multiple disciplines...

• Hiring top talent for the support team
• Mentoring team members
• Ensuring performance targets are exceeded
• Setting a high bar for service
• Fostering a team culture of excellence, engagement, and accountability
• Recruiting, mentoring, and managing a customer-facing support team

• Leading a team of HR generalists providing first-line support to German-based employees
• Managing a diverse and high-impact portfolio including Employee Lifecycle Management, Compensation, Payroll, Time & Benefits, and Compliance

• Security reviews of projects as part of the internal security assessment process
• Advisory support to project teams from a security and compliance perspective
• Assessment of Kubernetes architectures and designs against internal security requirements

• Management, maintenance, and growth of a portfolio of corporate clients with full budget responsibility
• Acquisition of new clients in line with ING’s targeting strategy
• Identification of business opportunities and delivery of tailored financial solutions

• Technical ownership of governance infrastructure supporting the GBS Digital Enablement organization
• Maintenance and continuous enhancement of governance infrastructure
• Ensuring reliability, scalability, governance and accuracy of tools, workflows, data structures and reporting solutions

• Ensuring the accuracy of financial records and compliance with accounting standards across the organization
• Overseeing the preparation of journal entries and managing the month-end and year-end closing processes
• Generating and reviewing financial statements for legal entities

• Vendégek udvarias kiszolgálása
• Rendelések felvétele
• Ételek előkészítése
• Alapanyagok előkészítése
• Étkező terület tisztántartása
• Konyhai gépek tisztántartása
• Berendezések tisztántartása
• Beérkező élelmiszerek átvétele a szállítótól
• Gyors elpakolás
• Árumennyiség ellenőrzése
• FIFO rendszer betartása

• Designing, implementing, testing, and optimizing reliable, efficient, and high-quality data pipelines
• Automating the extraction, loading and transformation of data from a wide variety of sources
• Developing solutions for the automated acquisition of data from source systems

• Saját termékeken bemutatók tartása
• Műszaki szakértelem biztosítása az értékesítést megelőző tevékenységek során
• Oktatások tartása a FEMTONICS termékekről
• Oktatások tartása az ügyfél alkalmazásaihoz kapcsolódó technikákról

• Leadership and development of Knowledge Retention, Business Intelligence and tactical governance teams
• Ownership and continuous improvement of Customer Care process governance framework
• Oversight of process taxonomy and Promapp governance

• Overseeing daily operations of customer service team
• Facilitating resolution of complex customer needs
• Collaborating cross-functionally with Finance, Logistics, Sales, Marketing and other departments
• Implementing strategic initiatives to enhance customer experience
• Monitoring key performance metrics

• Issuing process guidance and operational directives for export processes
• Addressing process gaps, operational challenges, and compliance risks related to export transactions
• Acting as escalation point for complex or high-risk export orders

• Overseeing a team of accountants responsible for accounting, month end close and reconciliations
• Evaluating efficiency and effectiveness of accounting processes
• Recommending and implementing changes to policies and processes to strengthen control environment

• Timely resolution of incidents and escalations
• Leading responses to major incidents
• Overseeing efficient service request fulfillment
• Ensuring compliance with ITIL processes and organizational standards
• Collaborating with IT Operations, Engineering, and stakeholders

• Üzleti alkalmazások fejlesztése frontend- és backend-oldalon egyaránt
• Fejlesztési feladatok szakmai vezetése és megvalósítása
• Új technológiai megoldások és fejlesztési javaslatok beépítése különböző rendszerekbe
• Meglévő fejlesztések támogatása, hibák felderítése és javítása

• Design and execution of inbound sales strategies
• Driving lead conversion through effective sales approaches and funnel management
• Building, documenting, and continuously improving scalable sales processes
• Managing and maintaining the sales pipeline in the CRM

• Leadership and coaching of a German-speaking Customer Operations team based in Budapest
• Operational escalation point for complex customer and order-related issues
• Monitoring of operational performance, KPIs and service levels with continuous improvement

• Supervision of month end, quarter end and year end closing under US GAAP following financial standards and procedures of IFF
• Responsibility for US GAAP reporting following IFF corporate requests