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• Ügyfélközpontú kiszolgálás
• Értékesítés
• Vásárlóbarát környezet megteremtése

• Validation, control and processing of all invoices relating to headleases and documentation of all potential subtenant recharges
• Settlement of all payments in line with client SLAs relating to the validated operational costs
• Processing of all (sub)lease invoices

• Ownership and continuous improvement of the end-to-end sales operations process from quote creation through closed-won
• Identification and elimination of manual bottlenecks in the quote-to-cash process by designing and deploying intelligent automation and AI agents

• Support planning, execution, and launch of multi-channel CRM campaigns using Braze or other CRM platforms
• Build and implement campaign setups within the CRM tool, including targeting and segmentation logic
• Support personalization and testing setups under guidance of Senior Campaign Managers

• Development and fostering of partner relationships with portfolio of key accounts
• Conducting quarterly business reviews with partners to deepen relationships, review performance, and develop forward-looking strategies

• Campaign and project ownership from briefing to evaluation
• Content and editorial leadership as editor-in-chief for FreeMove communications
• Digital marketing and CRM management including HubSpot workflows and LinkedIn presence
• Community engagement and event support including FreeMove Summit and webinars

• Administration, configuration, and maintenance of Microsoft Dynamics 365 Business Central and Dynamics 365 CRM platforms
• Collaboration with various departments to gather business requirements and deliver tailored Dynamics 365 solutions

• Networking to develop new sales opportunities in the academic field
• Sales of tailor made cutting-edge technology in the field of multiphoton microscopy
• Managing customer relationships
• Contacting research institutes abroad
• Giving oral presentations about products and solutions in front of large audiences

• Support the execution of local marketing campaigns across different business areas ensuring alignment with commercial priorities
• Assist with creating localizing and publishing marketing content across multiple channels including app banners and social media

• Leading a high-performing HR operations team
• Ensuring efficient, customer-focused service delivery
• Team leadership
• Workload management
• Coaching and performance optimization
• Driving process improvements, compliance, and operational excellence
• Building, leading and managing a strong and collaborative team

• Collaboration with partner functions such as sales, commercial, distribution, and finance to fulfill customer requests and resolve issues
• Professional customer support to German-speaking customers via email and other communication channels

• Partnership with GBS Operations leadership and Global Process Owners to prioritize digital initiatives
• Oversight of digitalization efforts for SSC workstreams (R2R, P2P, Customer Care, O2C)
• Partnership with Global Process Owners to drive development pipeline for workstreams

• Management of customer orders throughout the order fulfillment lifecycle
• Processing of customer orders, order changes and customer master data requests
• Monitoring of open orders and proactive communication of updates to customers and internal stakeholders

• Design lean and efficient operational structures for collaboration across factories and countries
• Collaboration with regional sales team to develop competitive bid strategies and optimized business models

• Ügyfélélmény- és adatvezérelt projektek megvalósítása
• Ügyfélfolyamatok mély megértése és hatékony támogatása modern CRM és Customer Data Platform megoldásokkal
• Részvétel komplex, adatvezérelt Customer Experience projektekben
• Tanácsadói és fejlesztői feladatok kombinációja

• Management of customer orders throughout the order fulfillment lifecycle
• Processing of customer orders, order changes and customer master data requests using ERP and CRM systems
• Monitoring of open orders and proactive communication of updates to customers and internal stakeholders

A beérkező leadek gyors és pontos feldolgozása, kapcsolatfelvétel és igényfelmérés. Online és személyes demók megszervezése és megtartása, ajánlatok utánkövetése, valamint az érdeklődők végigvezetése a teljes értékesítési folyamaton egészen a szerződéskötésig. Fontos a saját értékesítési pipeline...

• Development of new cloud architecture and operating environment with automation, IaC and customer ordering portal
• Building and transferring more than 300 servers to the new environment

• Writing system tests
• Executing system tests
• Evaluating system tests
• Writing integration tests
• Executing integration tests
• Updating integration tests
• Taking part in E2E testing
• Cooperating with teams from partner systems
• Managing regression tests
• Reviewing tests
• Writing documentation
• Log analysis

• Perform adds, deletes, changes to the program within the agreed SLA
• Support assets and contract management by administrating entitlements and program statuses
• Set and/or maintain customer accounts
• Take part in inventory management by maintaining the database and validating data