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Providing exceptional customer service to external customers and internal stakeholders across export order management, logistics coordination, shipping administration, quotations, and master data maintenance...

• Providing exceptional support throughout the customer lifecycle
• Handling administration
• Order management
• Quotations
• Master data maintenance
• Collaborating with cross-functional teams to deliver outstanding service
• Maintaining the highest standards of accuracy and professionalism

• Active partnership with sales and project managers to estimate, design, develop and deliver solutions
• Continuous communication with domain experts and product owners to understand core business needs and goals to synthesize requirement and quality standards

• Leadership and coaching of a German-speaking Customer Operations team based in Budapest
• Operational escalation point for complex customer and order-related issues
• Monitoring of operational performance, KPIs and service levels with continuous improvement

• Developing and executing SEO strategies aligned with product and marketing goals;
• Performing keyword research, competitive analysis, and identifying new ranking opportunities;
• Optimizing on-page elements to improve search rankings and user experience;

• Management of customer orders throughout the entire order lifecycle
• Review of operational reports to identify orders requiring intervention and proactive resolution
• Investigation of complex order issues and coordination with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care

• Supporting customers throughout the order lifecycle
• Export order processing
• Logistics coordination
• Shipping administration
• Customer communication
• Quotations
• Master data management
• Providing exceptional customer support by responding promptly and accurately to internal and external customer requests

• Leadership and coaching of an international team of Tender Specialists across multiple European countries
• Fostering a high-performance culture focused on collaboration, quality, accountability, and continuous improvement

Grow an established segment: Own and expand SPH's existing base of university and research-agency customers; identify upsell/cross-sell opportunities across our product portfolio....

• Management of customer orders throughout the entire order lifecycle
• Review of operational reports to identify orders requiring intervention and proactive resolution

• Design lean and efficient operational structures for collaboration across factories and countries
• Collaborate with regional sales team to develop competitive bid strategies and optimized business models
• Identify new business opportunities to expand customer base and strengthen market presence in EMEA

• Acting as first point of contact for customers and providing efficient solutions to their issues
• Dealing with queries mainly via email and phone regarding Business to Business (B2B)
• Dispatching emails to the appropriate internal departments in a timely manner

Design of custom objects, custom fields, pick list, role based page layouts, workflow alerts and actions, validation rules, approval processes, custom tabs, custom reports, report folders, report extractions to various formats, design of Visualforce pages, record types, dashboards, and email...

• Installation, configuration, and testing of the Roche IT portfolio
• Provision of high-level technical support for the systems and solutions of the RIS Portfolio
• Software upgrades and system adjustments
• Verification and approval of the operational quality of all system equipment

• A Szeretetszolgálat külső partnerkapcsolatainak építése, fejlesztése és gondozása
• Potenciális vállalati támogatók és együttműködő partnerek felkutatása, megszólítása, új partnerkapcsolatok kialakítása

• Creation and management of dailies and proxy files during productions
• Organization, synchronization and preparation of footage for editing workflows
• Building and maintaining timelines in Adobe Premiere Pro and DaVinci Resolve
• Performing frame rate, format and codec conversions

• Digitális szolgáltatások értékesítése AI-alapú vállalati folyamatdigitalizáció területén
• Digitális szolgáltatások értékesítése adatvezérelt logisztika és operációk területén
• Digitális szolgáltatások értékesítése adatkezelési és elemzési szolgáltatások területén

• Generating sales quotes
• Preparing quote lines with interface to SE and SSRs for compatibility
• Ensuring bill of material validity
• Ensuring relation with systems
• Submitting and collecting scenario and discount approvals
• Reviewing and advising changes for approval justification written by sales

• Planning and coordinating field service operations
• Serving as primary liaison between field service teams, customers, and external stakeholders

Providing exceptional customer service to external customers and internal stakeholders across export order management, logistics coordination, shipping administration, quotations, and master data maintenance...