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• Performing complete, stringent and timely training and learning related administrative and organizational tasks
• Providing insight, Tier 2 support and explanation on learning system (Cornerstone)
• Administering and updating learning catalog
• Managing course enrollments for learners

• Leading a team of 10+ Customer Service Representatives supporting German-speaking customers
• Ensuring successful day-to-day operation of the team across inquiries, quotations, customer administration and master data activities

• Management, maintenance, and growth of a portfolio of corporate clients with full budget responsibility
• Acquisition of new clients in line with ING’s targeting strategy
• Identification of business opportunities and delivery of tailored financial solutions

• Leading a high-performing HR operations team
• Ensuring efficient, customer-focused service delivery
• Team leadership
• Workload management
• Coaching and performance optimization
• Driving process improvements, compliance, and operational excellence
• Building, leading and managing a strong and collaborative team

• Learning needs analysis and partnership with internal customers for course content input
• Planning, organizing and developing training content to meet specific training needs
• Using authoring tools and software to create and modify e-content
• Focusing on high-quality, well-functioning eLearning courses

Manage and coordinate the resource planning for Service for planned and unplanned outages in a timely and accurate manner...

• Saját termékeken bemutatók tartása
• Műszaki szakértelem biztosítása az értékesítést megelőző tevékenységek során
• Oktatások tartása a FEMTONICS termékekről és az ügyfél alkalmazásaihoz kapcsolódó technikákról

• Support and assist PDRL colleagues to accomplish tasks in meeting deadlines to achieve the project, team and departmental goals
• Gradually assume responsibility for agreed tasks under supervised coaching and tutoring
• Prepare regulatory labeling packages in collaboration with the other teams

• Respond to all incoming calls and handle guest requests, issues and complaints efficiently to deliver exceptional service and ensure high levels of guest satisfaction
• In charge of the departmental Knowcross system and make sure it is updated and used correctly

• Team leadership of a team of approximately 10 People Associates
• Setting goals, monitoring performance, and running regular evaluations
• Ensuring the team follows company policies and procedures
• Overseeing handling of HR inquiries from employees across multiple countries

• Administration, configuration, and maintenance of Microsoft Dynamics 365 Business Central and Dynamics 365 CRM platforms
• Collaboration with various departments to gather business requirements and deliver tailored Dynamics 365 solutions

• Issuing process guidance and operational directives for export processes
• Addressing process gaps, operational challenges, and compliance risks related to export transactions
• Acting as the escalation point for complex or high-risk export orders

• Networking to develop new sales opportunities in the academic field
• Sales of tailor made cutting-edge technology in the field of multiphoton microscopy
• Managing customer relationships
• Contacting research institutes abroad
• Giving oral presentations about products and solutions in front of large audiences

Workplace and operations management including overseeing day-to-day office operations, managing supplies and mail, and supporting office moves, renovations, and expansions...

• Salesforce development and solution delivery
• Design and implementation of scalable Salesforce solutions across Sales Cloud, Service Cloud, and Health Cloud
• Building and enhancing user experiences using Lightning Web Components and Aura Components

• Operating and maintaining BT International’s platform
• Supporting BT International's newest Global Fabric platform product
• Diagnosing and troubleshooting faults using NMS, command line investigation, event logs, dashboards, and runbooks
• Supporting service facing units and customers

• Creating and maintaining document templates in Global P&C Document Management Solution according to guidelines and guidance from Template Requesters
• Supporting the implementation of template automations in other P&C systems (e.g. ServiceNow, Workday)

• First-level support for software and hardware incidents and service requests across Mac, Windows, Microsoft Office, and Google environments
• Engagement with users across multiple channels including phone, chat, and self-service portal
• Escalation of critical situations to ensure swift resolution

• Vezető szerep stratégiai projektekben a Benchmarking csapattal
• Elemzések készítése versenytárs portfólióról
• Projekt állapotának bemutatása üzleti terület vezetőségének
• Stratégiai támogatás nyújtása gyári vezetőknek
• Stratégiai projektek felállítása, strukturálása és vezetése

• Cultivation of strong strategic partnerships with key senior global business stakeholders
• Development and support of short- and long-term learning strategies aligned with business goals
• Provision of subject matter expertise in adult learning and leadership of complex learning projects and programs