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• Research, configure, and test AI tools including Claude, Gemini, Zapier, and n8n to improve the GTM stack
• Build proof-of-concepts for AI-driven lead research, automated email drafting, meeting summarization, and information hand-offs

• Develop a deep understanding of customer business requirements, industry challenges, and goals
• Gain a strong understanding of customer usage of iREMS to maximize adoption, provide best practice solutions, and ensure account retention and growth

• Research and analysis of trends, customer preferences, and competitive landscapes
• Use of insights to inform marketing strategies, content, and automation opportunities
• Development and running of lead generation campaigns in collaboration with the performance marketing team

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections – credits and rebills
• Handling emails queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Ownership of B2B marketing campaigns supporting brand visibility, demand generation, lead generation, pipeline growth, and customer acquisition
• Building and developing brand visibility through international events and conferences

Design of custom objects, custom fields, pick list, role based page layouts, workflow alerts and actions, validation rules, approval processes, custom tabs, custom reports, report folders, report extractions to various formats, design of Visualforce pages, record types, dashboards, and email...