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Maintaining and supporting daily activities of the Travel and Expense and Company Card expenses associated with the Roche Global Credit card programs...

• Acting as first point of contact for customers and providing efficient solutions to their issues
• Dealing with queries mainly via email and phone regarding Business to Business (B2B)
• Dispatching emails to the appropriate internal departments in a timely manner

Providing exceptional customer service to external customers and internal stakeholders across export order management, logistics coordination, shipping administration, quotations, and master data maintenance...

• Ownership of production database stability across engagements
• Design and implementation of monitoring and alerting systems
• Performance tuning across business-critical systems
• Review and hardening of backup procedures, recovery processes, security configurations, and maintenance jobs