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• Management of customer orders throughout the entire order lifecycle
• Review of operational reports to identify orders requiring intervention and proactive resolution
• Investigation of complex order issues and coordination with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care

• Building long term relationships with customers globally and with the internal teams
• Creating the client landscape and understanding the customer inventory and cost base
• Generating leads and new business opportunities using inside sales defined capabilities

• Creating and maintaining document templates in Global P&C Document Management Solution according to guidelines and guidance from Template Requesters
• Supporting the implementation of template automations in other P&C systems (e.g. ServiceNow, Workday)

• Active partnership with sales and project managers to estimate, design, develop and deliver solutions
• Continuous communication with domain experts and product owners to understand core business needs and goals to synthesize requirement and quality standards

• Overseeing the seamless operation and alignment of The Lab’s digital content creation processes
• Contributing to the evolution of The Lab’s digital content creation processes
• Ensuring affiliates adoption of The Lab’s Digital Content and Services

Supervision of all end-to-end daily operations within the Accounts Payable team including accounting, query management, invoice issue resolution, quality controls and Idoc management...

• Global customer interaction primarily via email and phone
• Dispatch management of incoming customer requests
• Collaborative support with field engineering teams and internal stakeholders
• Process administration including ticket creation and management in SAP and Cloud for Service

• Salesforce development and solution delivery
• Design and implementation of scalable Salesforce solutions across Sales Cloud, Service Cloud, and Health Cloud
• Building and enhancing user experiences using Lightning Web Components and Aura Components

• Support the design and governance of the organization's skills taxonomy
• Work on solution for connecting a robust enterprise Job Architecture with skills framework
• Oversee the integration of skills data with core HR systems
• Help to design the skills gap analysis feature

• Responding to immediate security threats on BT and commercial networks globally
• Working in a 24x7 Cyber Security Operation Centre environment
• Detecting, analysing, and responding to cybersecurity incidents using technology and processes

• Project management for energy transition projects
• Coordination of cross country project teams from various disciplines
• Tender management on offers preparation
• Quality management
• Budget control
• Progress control
• Optimization of team work
• Active participation in continuous improvement process

• Learning needs analysis and partnership with internal customers for course content input
• Planning, organizing, and developing training content to meet specific training needs
• Creation and modification of e-content using authoring tools and software

• Support of end-to-end delivery of finance projects
• Leading workstreams
• Gathering and analyzing information
• Developing actionable recommendations
• Working in a high performing project team
• Supporting the development of the CFO services agenda and function

• Credit risk assessment and management
• Reporting of unusual, non-standard events and requests to the team leader
• Providing daily operation support to the team leader and the assigned division
• Becoming familiar with each business unit’s processes to ensure effectivity and efficiency

• Technical ownership of governance infrastructure supporting the GBS Digital Enablement organization
• Maintenance and continuous enhancement of governance infrastructure
• Ensuring reliability, scalability, governance and accuracy of tools, workflows, data structures and reporting solutions

• Architecture leadership for transformation of business systems, service operations and customer fulfilment platforms
• Definition of strategic architecture direction across telecom BSS, Service Operations, Salesforce Communications Cloud, ServiceNow and enterprise integration domains

• Development and continuous improvement of Information Governance framework
• Definition of governance operating models for customer and business information lifecycle management
• Driving Information Governance maturity improvements

• Ownership of end-to-end data migration workstream within SAP S/4HANA implementation and conversion programmes
• Definition of migration strategy, roadmap, scope, governance model and delivery approach
• Leading migration activities across the Explore, Build, Test, Cutover and Go-Live phases

• Participation in SAP implementations, rollouts and other projects to deliver country specific solutions in the VAT, tax and reporting areas
• Provision of professional SAP advisory on the VAT, tax and reporting areas for Clients

• Participation in SAP DRC implementations, rollouts and other projects to deliver country specific solutions in the VAT, tax and reporting areas
• Provision of professional SAP advisory on the VAT, tax and reporting areas for Clients