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• Keeping running applications for airline companies
• Ensuring high-level availability solutions
• Monitoring related activities
• Opening and handling incidents
• Executing maintenance changes
• Keeping contact with providers and relevant departments

• Deliver exceptional customer support to internal and external stakeholders
• Investigate and resolve complex customer requests, issues, and escalations
• Monitor operational performance, service metrics, and reporting outputs
• Maintain a high level of data quality and documentation accuracy

• Management of the full tender lifecycle including RFIs, RFQs, RFPs, and contract renewals
• Review of tender documentation to identify customer requirements, commercial risks, and submission timelines
• Preparation, coordination, and submission of accurate, compliant, and high-quality tender responses

• Providing core commercial and financial analyses and recommendations to Senior Finance Business Partner RS EMEA and Cluster Lead/Client Partner
• Defining and steering contracts with regard to strategy, risk management and forecasting
• Establishing bid handover processes within contracts

• Learning needs analysis and partnership with internal customers for course content input
• Planning, organizing and developing training content to meet specific training needs
• Using authoring tools and software to create and modify e-content
• Focusing on high-quality, well-functioning eLearning courses

• Administration, configuration, and maintenance of Microsoft Dynamics 365 Business Central and Dynamics 365 CRM platforms
• Collaboration with various departments to gather business requirements and deliver tailored Dynamics 365 solutions

• Creating and maintaining document templates in Global P&C Document Management Solution according to guidelines and guidance from Template Requesters
• Supporting the implementation of template automations in other P&C systems (e.g. ServiceNow, Workday)

• Architecture leadership for business systems transformation and service operations
• Definition of strategic architecture direction across telecom BSS, service operations, Salesforce Communications Cloud, ServiceNow and enterprise integration domains

• Definition and driving of cloud products and platforms evolution
• Collaboration with engineering teams and stakeholders across Deutsche Telekom
• Definition of product vision, strategy, and roadmap for cloud products and platforms
• Understanding of customer needs, market trends, and business priorities

• Salesforce development and solution delivery
• Design and implementation of scalable Salesforce solutions across Sales Cloud, Service Cloud, and Health Cloud
• Building and enhancing user experiences using Lightning Web Components and Aura Components

• Partnership with GBS Operations leadership and Global Process Owners to prioritize digital initiatives
• Oversight of digitalization efforts for SSC workstreams (R2R, P2P, Customer Care, O2C)
• Partnership with Global Process Owners to drive development pipeline for workstreams

• Technical and functional support as Blackline subject matter expert
• Collaboration with IT department to resolve technical issues related to Blackline
• Support of Blackline implementations and enhancements across all modules
• Delivery of training and ongoing support to users for Blackline modules

• Writing system tests
• Executing system tests
• Evaluating system tests
• Writing integration tests
• Executing integration tests
• Updating integration tests
• Taking part in E2E testing
• Cooperating with teams from partner systems
• Managing regression tests
• Reviewing tests
• Writing documentation
• Log analysis

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• Automatizált UI és end-to-end tesztek fejlesztése, karbantartása és stabilizálása webalkalmazásokhoz
• Webes tesztautomatizálási keretrendszerek használata és továbbfejlesztése (pl. Playwright, Selenium, Cypress)
• Tesztek integrálása CI/CD folyamatokba

• Design and develop cloud-native application architectures using Microsoft 365 technologies
• Develop and maintain PowerApps applications for enterprise use cases
• Design and implement Power Automate workflows to orchestrate business logic and automate cross-platform processes

• Issuing reference letters adhering to quality standards and legal deadlines
• Managing reference letter tool and ticketing system to meet KPIs and SLAs
• Providing professional customer service and developing key stakeholder relationships
• Advising partners on adoption of new ways of working

• Designing, implementing, testing, and optimizing reliable, efficient, and high-quality data pipelines
• Automating the extraction, loading and transformation of data from a wide variety of sources
• Developing solutions for the automated acquisition of data from source systems

• Nemzetközi csapat tagjaként hosszú távú tesztelési feladatok különböző projektekben
• Új automatizálási keretrendszer fejlesztése low-code tesztautomatizáláshoz
• A keretrendszer karbantartása, gondozása és folyamatos továbbfejlesztése
• Innováció és új technológiák aktív bevonása és alkalmazása

• Overseeing the seamless operation and alignment of The Lab’s digital content creation processes
• Contributing to the evolution of The Lab’s digital content creation processes
• Ensuring affiliates adoption of The Lab’s Digital Content and Services