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• Leading, coaching and developing a customer support team
• Owning the team's day-to-day operational delivery including workload, priorities, quality, customer experience and performance

• Recruitment and mentoring of a customer-facing support team
• Management of a customer-facing support team
• Provision of regular feedback and performance reviews
• Leadership by example in customer interactions
• Setting ambitious service targets

• Security reviews of projects as part of the internal security assessment process
• Advisory support to project teams from a security and compliance perspective
• Assessment of IMS architectures and designs (VoLTE/VoWiFi/5G IMS) against internal security requirements

• First-level support for software and hardware incidents and service requests across Mac, Windows, Microsoft Office, and Google environments
• Engagement with users across multiple channels including phone, chat, and self-service portal
• Escalation of critical situations to ensure swift resolution

• Design Unified Communications solutions across multiple platforms and customers
• Create design documents such as High-Level Designs (HLDs), Low-Level Designs (LLDs), and call flow diagrams
• Gather customer requirements and translate them into clear technical designs

• Automatizált UI és end-to-end tesztek fejlesztése webalkalmazásokhoz
• Automatizált UI és end-to-end tesztek karbantartása webalkalmazásokhoz
• Automatizált UI és end-to-end tesztek stabilizálása webalkalmazásokhoz
• Webes tesztautomatizálási keretrendszerek használata és továbbfejlesztése

• Managing the operations of a BSS system in a cloud environment
• Installation management
• Managing upgrades of Middleware
• Monitoring business use cases of the system based on log files
• On call duties
• Maintenance during night hours

• Technical ownership of governance infrastructure supporting the GBS Digital Enablement organization
• Maintenance and continuous enhancement of governance infrastructure
• Ensuring reliability, scalability, governance and accuracy of tools, workflows, data structures and reporting solutions

• Coordination of operations with Data Center, IaaS and PaaS layers
• Coordination and support of network lifecycle activities including installs, upgrades, changes, and firmware updates
• Management of network interconnections and related documentation

• Designing, implementing, testing, and optimizing reliable, efficient, and high-quality data pipelines
• Automating the extraction, loading and transformation of data from a wide variety of sources
• Developing solutions for the automated acquisition of data from source systems

• Design, build, and maintain robust CI/CD pipelines
• Manage and optimize cloud infrastructure on T Cloud Public, ensuring high availability and performance
• Administer and troubleshoot Linux and Windows systems in production environments

• 2nd level support for complex incidents, service requests, and operational issues
• Handling incidents, problems, changes, and service requests using ServiceNow as the central ITSM tool
• Analyzing, troubleshooting, and resolving issues across application, database, OS, and infrastructure layers

• Design and execution of inbound sales strategies
• Driving lead conversion through effective sales approaches and funnel management
• Building, documenting, and continuously improving scalable sales processes
• Managing and maintaining the sales pipeline in the CRM

• Leadership and coaching of a German-speaking Customer Operations team based in Budapest
• Operational escalation point for complex customer and order-related issues
• Monitoring of operational performance, KPIs and service levels with continuous improvement

• Service-level analysis of modular cloud software
• Mapping APIs, configuration flows, service dependencies, database usage, and operational assumptions of OpenStack-style services and surrounding components

• First-level support for software and hardware incidents and service requests across Mac, Windows, Microsoft Office, and Google environments
• Engagement with users across multiple channels including phone, chat, and self-service portal
• Escalation of critical situations to ensure swift resolution

• Operational standards management
• Tooling ownership
• License and vendor coordination
• KPI and performance monitoring
• Process and maturity reviews
• Cross-stakeholder coordination
• Operational insights support
• Supplier performance oversight
• Lead and maintain the change management processes and ensure the quality

• Ügyfelek tájékoztatása telefonon és e-mailben
• Információadás cégalapítással és székhelyszolgáltatással kapcsolatban
• Beérkező megkeresések kezelése
• Adminisztratív feladatok
• Időpontok egyeztetése
• Dokumentumok rendszerezése
• Szerződések megkötése

• Active partnership with sales and project managers to estimate, design, develop and deliver solutions
• Continuous communication with domain experts and product owners to understand core business needs and goals to synthesize requirement and quality standards

- Cégünk meglévő ügyfeleivel kapcsolattartás - Újonnan érkező ügyfeleink pénzügyi igényeinek felmérése - Ajánlatok és szerződés tervezetek előkészítése - Kollégák irányítása , mentorálása és szakmai támogatása...