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• Developing web applications across various business domains
• Collaborating with designers, backend developers, and QA for seamless integration
• Conducting code reviews to maintain code quality standards
• Performing code audits and optimizing application client-side performance

• Deliver outstanding customer experience across customer master data, quoting, order management, and related processes
• Act as a role model for customer centricity, collaboration, and operational excellence

• Processing, validating, approving, and posting purchase order and non-purchase order invoices
• Calculating and applying value-added tax, withholding tax, and other applicable tax requirements in accordance with local regulations

• Manual testing of end-to-end business workflows including pricing and packaging and communication channel changes across systems
• Support testing of internal tools and flows such as CRM-related processes

• Building and working own pipeline including research, outreach, and qualification
• Meeting prospects through discovery calls, conferences, roadshows, and expos
• Listening for real problems and shaping them into opportunities suitable for NIX
• Nurturing and growing existing accounts alongside new logos

• Design of high quality Salesforce solutions leveraging Einstein 1 Platform, Lightning Web Components, and modern Apex patterns
• Development of high quality Salesforce solutions leveraging Einstein 1 Platform, Lightning Web Components, and modern Apex patterns

Design, develop, test, document, and deploy high quality Salesforce solutions leveraging the latest capabilities of the Einstein 1 Platform, Lightning Web Components, and modern Apex patterns...

• Management of customer orders throughout the order fulfillment lifecycle
• Processing of customer orders, order changes and customer master data requests using ERP and CRM systems
• Monitoring of open orders and proactive communication of updates to customers and internal stakeholders

• Developing web applications across various business domains
• Collaborating with designers, backend developers, and QA for seamless integration
• Conducting code reviews to maintain code quality standards
• Performing code audits and optimizing application client-side performance

• Development of CMS-based websites and components
• Collaboration with a responsive leadership team and experienced colleagues
• Continuous professional growth opportunities

• Driving test activities within an interdisciplinary Scrum team for B2B web portal
• Aligning frontend test topics between multiple web portal teams
• Mentoring other testers on test methodologies
• Collaborating closely with Test Management to ensure product and process quality

• Upload and edit content across websites using CMS tools
• Conduct QA checks to identify issues before deployment
• Collaborate with Project Managers to align on priorities, timelines, and next steps
• Support website redesigns and ongoing improvements

• Management of customer orders throughout the entire order lifecycle
• Review of operational reports to identify orders requiring intervention and proactive resolution
• Investigation of complex order issues and coordination with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care

• Active partnership with sales and project managers to estimate, design, develop and deliver solutions
• Continuous communication with domain experts and product owners to understand core business needs and goals to synthesize requirement and quality standards

• Definition and execution of multi-year IT roadmap aligned with business objectives and growth
• Oversight of end-to-end IT operations including infrastructure, applications, service desk, and security
• Establishment of reliable, scalable, and cost-efficient IT services and service levels

• Leading, coaching and developing a German-speaking Customer Operations team
• Acting as the operational escalation point for complex customer and order-related issues
• Monitoring operational performance, KPIs and service levels
• Driving continuous improvement

• Development, customization, and maintenance of ServiceNow applications, modules, and integrations
• Collaboration with cross-functional teams to understand business requirements and translate them into technical solutions

• Leadership and coaching of an international team of Tender Specialists across multiple European countries
• Fostering a high-performance culture focused on collaboration, quality, accountability, and continuous improvement

• Technical consultation and client education
• Creation of feasible delivery plans for on-time, on-budget, and high-quality project implementations
• Design and implementation of high-performing, maintainable, and secure software aligned with industry best practices and company capabilities

• Leading, coaching and developing a German-speaking quotation management team
• Delivering accurate and timely quotations for customers across German-speaking markets
• Balancing day-to-day people leadership with operational coordination
• Empowering the team to deliver accurate, timely quotations