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• Being the main point of contact between End users and Onsite Engineers.
• Understanding and supporting the End-to-End Product Management Lifecycle
• Use of IT Service Management tools including Order Management, Asset Data Handling, Appointment scheduling with End users

• üzleti igények, működési problémák, gyökérokok és fejlesztési lehetőségek feltárása az érintett területek aktív bevonásával
• AS-IS és TO-BE folyamatok elemzése, end-to-end szemléletű tervezése és fejlesztési javaslatok kidolgozása

• Managing disputed invoices of business partners with colleagues in Germany and Hungary
• Follow up resolver teams to ensure proper response to disputes and help them to reach the resolution quicker
• Help solving and avoiding problems and investigating issues via contacting account managers and sales

• Long-term customer relationship and continuous satisfaction. Engaging with all Airbus teams (tasking, production, technical teams, finance, sales, etc.) to ensure a positive end-to-end customer experience.
• Customer needs analysis and advice, phone/email support

• Kind and friendly greeting of customers.
• The highest possible level of customer management.
• Understand how systems measuring quality of service and customer satisfaction work.
• Implement or exceed the sales plan whenever possible.

• Ordering office supplies and handling day-to-day office needs
• Coordinating with building management, cleaning services, and other vendors
• Helping keep the office running quietly and smoothly in the background
• Supporting onboarding and offboarding

• Lead and Mentor: Manage, motivate, and develop a team of 10+ onboarding agents to meet and exceed KPIs.
• Performance Management: Conduct daily huddles, regular 1-on-1 coaching sessions, and formal performance reviews (including probationary evaluations).

• Managing the full lifecycle of purchase and sales orders
• Ensuring accurate and timely processing in internal systems
• Monitoring order status and proactively communicating updates
• Resolving order-related issues with internal teams and suppliers
• Acting as the main point of contact for customers in Hungary

Recruitment and Deployment Management: Operate and optimize recruitment process in Hungary and Netherlands, manage progress, talent acquisition, and onboarding processes to ensure local recruitment tasks are completed on schedule with quality and quantity. Assist HRBP in formulating internal...

• perform audit assignments according to the yearly audit plan
• develop and execute risk-based audit work programs for evaluating the adequacy and effectiveness of internal control systems
• identify, analyze, evaluate and record information to achieve the audit’s objectives