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Effective and efficient delivery of functional SAP Project Execution activity in a project assignment to ensure that it is delivered in consistent, harmonized and optimal manner within the guidelines of the Project Management Framework (PMF)...

Make use of the right technology and govern architecture for products in line with the organizational objectives, ensuring that the right technologies are chosen to strike an optimal balance between achieving business goals, realizing functional and technical requirements, and managing technical...

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries in Finnish language via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool

Serve as the first point of contact for customer inquiries via phone, email, chat, and video channels, providing support in English and either French, German, Spanish or Italian....

• Act as the first point of contact for end users and resolve IT issues at first level
• Handle user requests via phone, email, and support tools in line with SLAs
• Accurately document cases and actions in the ticketing system
• Escalate unresolved issues to Level 2 teams and follow up through resolution

• Serve as the first point of contact for customer inquiries via phone, email, chat, and video channels, providing support in English and French.
• Deliver exceptional customer support by resolving issues and providing timely solutions at the first point of contact whenever possible.

• Proficient in MS Excel/PowerPoint.   
• Additional technical skills a plus: PowerBI, SQL, etc. 
• Excellent analytical and problem solving skills 
• Bachelor’s or Master’s degree in business, economics, engineering, sciences or other analytical field. 

• Design and develop training curriculum
• Develop specialized training content focusing on critical selling competencies
• Lead engaging instructor-led training sessions both virtual and in-person
• Implement robust assessment methodologies to measure skill proficiency

• At least 3-5+ years of overall experience in pricing or strategy function, management consulting, or an analytically-driven role. 
• Experience in travel, e-commerce, or online marketing is a plus. 
• Proficient in MS Excel/PowerPoint. 

• Performing regional network development tasks:
• Accepting, representing the mission, vision and strategy of Metlife and supporting the main objectives and initiatives of the Company.

• Design and evolve robust cloud-native services and platforms with end-to-end ownership from ideation and prototyping to deployment, monitoring, and iteration
• Influence technical direction by identifying architectural pain points and improving engineering standards

• Producing code to a high standard
• Owning feature development for web-based graphics tools, broadcast control panels, and interactive overlays
• Managing code releases safely across Dev, Test, Staging, and Production environments
• Using APIs efficiently to GET and POST complex tracking data structures

• Global travel arrangements and expense report preparation for employees in the EMEA region
• Guidance related to MSCI-preferred vendors, visa processes, and other travel-related topics
• Ensuring all travel arrangements adhere to MSCI Expense Policy

• Support new business development and client relationship activities
• Qualify inbound leads and identify potential opportunities
• Assist with preparation of proposals, contracts and client presentations
• Coordinate across internal teams for timely delivery of client requests

• Technical consultation and client education
• Creation of feasible delivery plans for on-time, on-budget, and high-quality project implementations
• Design and implementation of high-performing, maintainable, and secure software aligned with industry best practices

• Guidance of Kotlin backend developers in designing, developing, and maintaining software applications
• Setting technical direction and upholding code quality standards
• Collaboration with software architect to define and evolve system architecture for scalability, performance, and security

• Lead and oversee the cluster IT/BPO project and IRR portfolio, ensuring prioritization, value realization, and strategic alignment.
• Manage budgets, business cases, investment requests, and cost-control activities with a strong focus on governance and financial transparency.

• Drive sales performance and ensure the achievement of KPIs across all assigned stores.
• Monitor store results, analyze performance data and implement action plans to improve business outcomes
• Ensure smooth day-to-day store operations and compliance with company standards and procedures.

• Acquiring new customers and business opportunities
• Active B2B business development
• Building and maintaining relationships with large international corporations
• Connecting end clients with suitable candidates
• Identifying and developing new business opportunities

Interact with customers / partners in a professional, friendly and efficient manner and escalate concerns about meeting service levels or deadlines...