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• Advise and assist end users via telephone, email, or chat to resolve hardware, software, network, and peripheral issues.
• Monitor Service Desk agent interactions and related tickets, ensuring timely and effective coaching to improve performance.

• Conduct different types of monitoring visits (pre-study visits, site initiation visits, interim monitoring visits & close out visits)
• Develop and maintain site and investigator relationships to ensure clinical trials are managed efficiently

• Log and raise tickets for incidents and service requests received through various contact channels (phone, web, chat, email).
• Manage and resolve auto-generated tickets, ensuring end-to-end accountability and closure.

• Lead proactive Problem Management, using trend analysis, event data, and service insights to prevent incidents before they occur.
• Provide end‑to‑end ownership of the Problem lifecycle, ensuring governance, prioritization, and control in line with ITIL best practices.

Execute data-driven solutions to strengthen the employer brand and increase its value for candidates, applicants, and employees....

Service Desk Level 1  The Service Desk Level 1 Agent acts as the primary point of contact for end users, providing technical support via phone, email, chat, and web-based channels. The role is responsible for delivering a high standard of customer service, accurately logging incidents and service...

Be involved in the creation of the annual digital strategy led by the Lead Digital Campaign Manager and transform it into actionable campaign plans and executions across Tesco and GHS (Online Shop) digital platforms....

• Deliver established training programs using proven methods and materials to small groups, teams, or organizations with evolving needs.
• Develop and deliver training on topics such as product installation, maintenance, operations, upgrades, desktop tools, applications, and enterprise initiatives.

• Receive and log incidents and service requests through phone, chat, web, and email
• Perform basic troubleshooting using existing documentation and knowledge bases
• Aim for First Contact Resolution (FCR) whenever possible

Provide Tier 2 technical support for complex issues related to hardware, software, operating systems, network connectivity, peripherals, POS/KDS systems, and third-party applications....

• Log and raise tickets for incidents and service requests received through various contact channels (phone, web, chat, email)
• Manage and resolve auto-generated tickets, ensuring end-to-end accountability and closure

• Support Clubcard relevant areas, mainly Clubcard activities & its execution on local market incl. customer queries associated with Clubcard and its smooth management
• Create and distribute periodical reports for relevant teams and partners (Finance, TBS etc.)

• Identify opportunities within the delivery network to improve service quality, efficiency and commercial performance
• Ensure new customer fulfilment setups meet operational requirements and proactively identify potential risks

• Deliver sourcing plan that drive great customer focused proposition, including attractive Tesco products range, fine tuned trade plan and competitive prices
• Ensure long term customer led category plan and KPIs control
• Effective supplier portfolio management and improvement across countries

• Delivering a great customer focused proposition, including the best range, a great trade plan and competitive prices
• Checking if the category has a long term customer led plan, to drive loyalty
• Delivering the customer promises of "I can get what I want" and "the prices are good"

You will be responsible for end-to-end regional non‑IT procurement tenders, and by this you drive cost efficiency and tangible business impact across multiple affiliates...

• Lead, motivate, and develop your team to achieve sales goals and deliver outstanding service 
• Build strong customer relationships and promote loyalty programs 
• Recruit, onboard, and coach talent, securing succession plans 
• Set and manage individual and team targets, proactively assessing performance 

• Create and maintain a comprehensive inventory of critical information security risks across MOL Group.
• Lead the planning and execution of external audits related to information security and IT compliance.
• Act as the primary liaison with external auditors.

Hands-on leadership: We believe the best leaders don't just sit in an office; they're in the heart of action. If your idea of a great day involves leading your team on the floor, creating memories while getting to know guests, and turning challenges into successes, you might be exactly who we're...

By leading and coordinating the annual budgeting, long-term planning and forecasting processes, you ensure accurate financial planning and alignment across the organization....