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• Identify opportunities within the delivery network to improve service quality, efficiency and commercial performance
• Ensure new customer fulfilment setups meet operational requirements and proactively identify potential risks

Definition and improvement of metrics reflecting product performance, service quality, and operational efficiency Analysis of client behavior and service processes to identify trends, bottlenecks, inefficiencies, and drivers of performance Work on problems related to attrition, churn, customer...

TELUS Digital is at the forefront of creating and enhancing the world's data to enable better AI via human intelligence. By providing enriched data through a skilled team of AI specialists and a managed AI Community of over one million crowd contributors, we empower generative AI (GenAI), computer...

Management of marketing data across CRM, Snowflake, and other MarTech platforms with data accuracy, governance, privacy, and compliance standards Conducting advanced analysis and segmentation to support audience targeting, personalization, and data-driven decision-making across campaigns, events,...