Informatikai ügyfélszolgálati munkatárs állások, munkák

Respond to all calls, emails, and common requests for technical 1st level support....

• Herzlicher Empfang und individuelle Betreuung unserer nationalen und internationalen Gäste
• Durchführung von Check-in, Check-out sowie Concierge- und Reservierungsaufgaben
• Aktive Unterstützung im Frühstücks- oder Restaurantservice bei Bedarf

NICE TO MEET YOU!    We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.     WHAT YOU'LL DO   Looking for that internship? The game-changing one that'll help you learn, grow, and...

• Where? Gümlingen
• Duration: Permanent position
• Vacation: at least 5 weeks
• Weekly hours: 41 hours
• Join a growing company with a strong industry reputation and recognized leadership in energy services

• Provide 1st and 2nd level IT support (onsite and remote) for end users.
• Accept, analyze, and resolve internal service requests and fault reports using the ticketing system.
• Support Windows OS, Microsoft 365, business applications, and peripherals.

• Ensure an excellent customer experience in close collaboration with our customers and partners
• Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
• Continuous improvement of our support quality and infrastructure

• Ensure an excellent customer experience in close collaboration with our customers and partners
• Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction
• Continuous improvement of our support quality and infrastructure

• Order processing: Creation, handling, and tracking of customer orders and invoicing
• Handling of quotes and customer inquiries via phone and email

• Ensures technically and timewise optimal Customer Support to guarantee the availability professionally and quick support by phone, email and remote assistance for customers
• Supports customers with complex technical requests using structured problem-solving approach

• Provide 1st level support; Respond to user support requests and resolve technical problems in hybrid environment
• Assist in managing Windows servers (installation, configuration, maintenance)
• Perform routine system updates, patches, and backups