Technical support állások, munkák

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support

• Customer relationship management
• Management of customer accounts
• Product and technical support
• Order management
• Regulatory and documentation management responsibilities
• Forecasting and product support–related activities
• Handling customer complains and production returns

• Handling customer service requests from all Europe for Huawei Wireless products (BTSDBS3900 GUL, BSC69006910 GU and more);
• Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;

• Answering support queries via tools, phone and email, keeping daily contact with our employees calling from CC locations
• Resolving HR related issues which can occur in their total employee life cycle
• Providing technical support of HR self-service tools and systems

• Act as the primary technical contact for customers, ensuring smooth communication and effective technical information flow
• Provide on-site and offering product and process guidance and application troubleshooting
• Support quality claim investigations with professional input and root-cause analysis

• Administer, maintain, and troubleshoot Windows Server environments (2008 / 2012), ensuring high availability and performance
• Manage and support Microsoft Active Directory services, including user/group administration and policy management

About the role: The Onsite Services Technician Intern will be responsible for providing comprehensive support for Schneider Electric workplace and infrastructure equipment. This role involves hands-on technical tasks, coordination with external vendors, and ensuring high levels of end-user...

• Core Network Design, High and Low Level Design (HLD/LLD).
• Rollout activities and Acceptance testing of networks and/or their elements.
• Provide the contracted customer support services according to established processes like, Emergency support, CSR handling, Software upgrading, Network maintenance.

•    Review Requests for Quote (RFQ) received from Emerson Sales offices across Europe •    Collaborate with sales teams, factories and project management to understand and execute customer requirements •    Providing alternative solutions •    Selection of most appropriate supplier - quote...

• Full lifecycle management of production equipment (installation, commissioning, operation, maintenance, upgrades, and decommissioning)
• Development and execution of short- and long-term maintenance strategies (preventive, predictive, and corrective maintenance)

Acquire knowledge and keep abreast of requirements of other Departments in the company, changes in marketing plans, policies, relevant professional standards, practical tools and other issues in order to select and recommend the most suitable solutions for company from the point of view of artistic...

• Provide onsite or remote support for the installation and commissioning of overseas machinery.
• Handle overseas equipment quality issues and service requests promptly and effectively.
• Conduct inspections, routine checks, and maintenance on machinery for overseas customers.

• Develop new assembly lines/devices and take jointly responsible for handling other projects with Team Leader.
• Driving for process and equipment optimization to bring productivity for the plant and reduce investment of equipment’s.

• Customizing in SD and MM
• Rollout projects based on template blueprint
• Go-live support, hypercare
• Development specifications
• Testing and training
• Change management
• Ticketing (2nd level support)
• Configuration and customizing in SAP SD and MM of automotive specific processes

• KYB Europe internal Job Grade: 2
• Reports to Sales Manager DACH
• Regular customer meetings and follow ups.
• Development and expansion of existing customer relationships.
• Visit and develop potential customers in Germany.
• First point of contact for customers on a regular basis.

Technical Support Manager API (f/m/d) 80-100% The IMCD Group is a global market leader in the sales, marketing and distribution of specialty chemicals and ingredients. With a global network of industry experts, IMCD offers its suppliers and customers in the EMEA, Americas and Asia Pacific regions...

• You develop and maintain design rules and guidelines for single‑use projects while providing technical support to internal and external stakeholders
• Working closely with cross‑functional teams, you clarify customer URS requirements and help drive consumables strategies and processes

• Design, develop, and optimize vacuum pumps and compressors to meet product req uirements and ensure compliance with standards and legal requirements.
• Contribute to development projects from concept phase to serial production, collaborating closely with project managers and cross-functional teams.

• Provide 1st and 2nd level technical support via ticketing system, phone, email, and in person
• Install and maintain network and server hardware components
• Manage and maintain internal software distribution system
• Install and maintain printers and video conferencing systems

• Coordinate and manage customer projects from initial inquiry to mass production
• Serve as the communication bridge between customers, suppliers, and our Chinese headquarters
• Prepare and maintain project schedules, timelines, and status reports
• Support technical clarifications and documentation processes