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• Processing and coordination of customer inquiries in close cooperation with sales colleagues
• Creation, processing and filing of offers and contract-related documents
• Administrative and preparatory support for contract processes within the DACH region

• Lead and develop our customer service specialists and account managers, with clear responsibilities, standards, and priorities for every customer touchpoint.
• Build a team culture of service excellence, where ownership, responsiveness, and proactive, personal communication with customers are the norm.

• Collaborate with business stakeholders to identify technical opportunities and gather user requirements for Polarion customizations, workflows, reports, dashboards, and integrations.
• Configure, customize, and maintain Polarion ALM solutions to support engineering, quality, and compliance processes.

Identify, pursue and win high‑value, complex strategic opportunities across key markets and accounts by uncovering unmet needs, latent demand, and innovation‑driven use cases...

Identify, pursue and win high‑value, complex strategic opportunities across key markets and accounts by uncovering unmet needs, latent demand, and innovation‑driven use cases...

• Build trusted relationships with executive stakeholders and advise customers on strategic manufacturing investments and future bioprocessing concepts
• Identify, develop, and advance high-value opportunities by combining customer needs, market intelligence, and commercial insight

• Manage customer demand planning with a strong focus on on-time delivery, product completeness, and quality performance
• Oversee material supply, inventory management, production planning, and export activities