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• Proactively contact potential B2B customers by phone
• Conduct cold calls and identify new business opportunities
• Introduce the company's products and identify potential customer needs
• Identify relevant contacts and decision-makers

• Install and commission XSYS equipment at customer sites, including system setup, testing, acceptance and handover.
• Perform preventive and corrective maintenance, repairs, upgrades and technical modifications to ensure equipment reliability and minimize downtime.

• Drive pipeline growth through prospecting, strategic account management, and new business development.
• Build and maintain strong relationships with customers across academia, government, and industrial research organizations.

New Customer Acquisition: Proactively identify target accounts, initiate contact and secure access to decision-makers. Create opportunities through direct outreach, working with distributor, and customer visits, taking personal ownership of winning new business....

Achieve or exceed assigned territory sales targets through effective clinical support, customer engagement, product adoption, and close collaboration with the team....

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• Guidance and development of a customer care organization
• Delivery of exceptional service to customers including order entry, order fulfillment, and complaints resolution activities
• Support of operational excellence
• Creation of a culture of continuous improvement and innovation

• Administration and maintenance of opportunities and leads in Magenta-Force (Salesforce)
• Creation and processing of internal sales support orders using workflow tools
• Supporting the sales organization throughout the opportunity lifecycle

• Definition and ownership of the vision, objectives, and roadmap for digital value streams
• Representation of customer needs and digital trends for capability development
• Leadership of ongoing enhancements and innovation across digital streams

• Lead, coach, and develop the Key Account Management team to drive customer acquisition, strategic account growth, and commercial excellence.
• Participate in setting revenue targets and sales forecasting.