It support engineer állások, munkák

• Provide first-line IT support to end users via phone, email, or ticketing systems.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain laptops, desktops, mobile devices, and peripherals.

• Provide advanced (3rd line) IT support, handling complex and escalated hardware, software, and network issues.
• Act as an escalation point for junior and intermediate team members, providing guidance and technical expertise.

• Provide second-line IT support to end users, resolving more complex hardware, software, and network issues.
• Manage and prioritize incidents and service requests, ensuring resolution within agreed SLAs.
• Install, configure, and maintain end-user devices, including laptops, desktops, and mobile devices.

• Provide professional desktop support for macOS, Windows, and Linux systems, as well as mobile devices.
• Manage system and software deployments using enterprise tools (e.g. Microsoft SCCM, JAMF Pro).

IT System Administrator & Support Engineer Who we are Located in Basel, the Swiss Gemmological Institute SSEF offers the international jewellery trade its specialised testing services for gemstones, diamonds, and pearls. As a worldwide leader, we are in daily contact with international clients and...