It helpdesk agent állások, munkák egyetemi végzettséggel

• Provide technical assistance and support for computer systems, software, and hardware issues
• Troubleshoot and resolve problems with desktops, laptops, printers, and peripherals
• Install, configure, and maintain software applications and operating systems

You will be responsible for continuation of day-to-day operations and work closely with the helpdesk, global infrastructure application, and program management teams to resolve issues and implement future enhancements on supported sites. The role includes ticket handling, desktop support, WAN, LAN,...

• 3rd Level Support für IT-Security Produkte (IAM) entwickelt für Großunternehmen,
• Analyse komplexer und vielfältiger technischer Probleme in Systemen von Kunden, Zusammenarbeit mit 2nd Level Support, Systemadministratoren, Cybersecurity Experten und SW Entwicklung,

• Manage order entry, follow-up, invoicing, and returns
• Provide accurate stock and backorder updates
• Handle customer queries and complaints professionally
• Log cases and calls with high-quality standards
• Collaborate with internal teams (Sales, Finance, etc.)

• Manage order entry, follow-up, invoicing, and returns
• Provide accurate stock and backorder updates
• Handle customer queries and complaints professionally
• Log cases and calls with high-quality standards
• Collaborate with internal teams (Sales, Finance, etc.)

• Monitor system alarms, create and close work orders, and prepare routine monitoring reports.
• Maintain platform stability by checking hardware/software status and performing regular health checks.
• Execute software upgrades, patches, capacity expansions, and manage hardware spare parts.

• Support fleet business operations (experience in this area is a plus)
• Provide customer support via phone and email (no chat)
• Handle approx. 4-5 calls and 10-20 emails daily
• Maintain customer data and manage complaints
• Collaborate closely with sales colleagues
• Work with Salesforce

• A vevői minőségirányítási rendszer tervezésének és működtetésének támogatása
• Vevői követelmények, minőségügyi elvárások kezelése és nyomon követése
• Vevői auditokra való felkészülés, auditok támogatása, aktív kapcsolattartás az ügyfelekkel

• Configuration, deployment, and maintenance of PC hardware, Microsoft operating systems, and software.
• Telephone, email/instant messaging, and hands-on support for employees primarily in Germany, but also across the EMEAI region. Recording incidents and requests in ticketing systems.

Troubleshoot and resolve advanced issues for customers related to the iREMS software, providing advice and expert knowledge by email, chat, and web channels Work closely with Product Development and DevOps to diagnose problems and deliver solutions to our customers often liaising with the software...

NICE TO MEET YOU!    We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.     WHAT YOU'LL DO   Looking for that internship? The game-changing one that'll help you learn, grow, and...