Bp állások, munkák

• Handle daily customer service tasks, ensuring quality and service level compliance
• Respond to and resolve inquiries from key customers, internal business units, and third parties
• Support account set-up, credit checks, and documentation processes

Running DCF analysis and preparing associated EEM documentation (incl. AtNs, EFMs, and DSPs) so as to analyse the commercial and strategic merits of bp cases, and present clear recommendations to leadership...

• Responsible for defined sales channels and respective P&L
• Manage bp branded SuperCards projects to further strengthen the product and drive simplification
• Closely work with key stakeholders in Customer Service, Marketing and with key suppliers to further drive customer experience and satisfaction

• Be the first line of support for EV customers and charge point hosts across multiple channels including telephone, email, live chat, and social media
• Champion bp pulse products and services by staying up to date on developments in our market-leading charging network

• Inspect incoming requisitions for correctness and completeness and re-distributing or referring them when appropriate.
• Assign sources of supply in accordance with category guidance or other relevant sourcing instructions.

Complete day to day customer service-related operational tasks to ensure the service meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions’ core values....

Complete day to day customer service-related operational tasks to ensure the service meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions’ core values....

• Oversee daily front-of-house operations during service, ensuring high standards of cleanliness, presentation, and customer service are maintained throughout
• Supervise, motivate, and support a team of floor staff, ensuring efficient deployment across the buffet, dining, and drinks areas

• Proactively resolve Key Account customer issues (working with other teams as appropriate):
• Take ownership and resolve escalated telephone and written customer issues.
• Call out activities that are not actioned by assignees.

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• Support end-to-end intercompany accounting processes
• Create and validate intercompany invoices, ensure accurate matching with POs
• Perform month-end closing activities including reconciliations and reporting
• Monitor overdue items and follow up on open balances

Interact with customers / partners in a professional, friendly and efficient manner and escalate concerns about meeting service levels or deadlines...

• Portfolio obligations management
• Maintain bp’s end-to-end register of lease terms, break/renewal triggers, rent reviews, dilapidations, and all contractual obligations across the estate.

• Manage Invoice acceptance procedures
• Handle Invoice related questions, requests
• Own daily business communication and complaint resolution
• Work on and provide accurate monthly/ quarterly closing reports
• Create and follow up on Purchase Orders
• Oversee general reporting on assigned portfolio

• Raise activities that are not completed by assignees.
• Keep the accountability for the customer query or request resolution
• Provide customer support via the internet, phone, and email to support activities including:

• Creation, analysis and upkeep of regular reporting for the Fleet business
• Management of card balances of partners
• Track revenue
• Review of 3rd Party invoices
• Collaborate with other departments for business management and analysis
• Drive continuous improvement initiatives

• Meglévő ügyfélkör magas színvonalú kiszolgálása;
• Főállású kollégák mindennapi munkájának támogatása;
• Adatkezelés, iratrendezés, egyéb adminisztratív teendők;
• Hitelanyagok kezelése és összeállítása.

• Számviteli és adózási terület napi munkájának támogatása;
• Bejövő számlák, szerződések és egyéb dokumentumok adminisztratív kezelése;
• Adatrögzítési és ellenőrzési feladatok ellátása;
• Riportok, kimutatások és egyeztetések előkészítésében való közreműködé;

• Adminisztratív feladatok beszerzési területen;
• Számlázással kapcsolatos feladatok;
• Egyéb ad-hoc jellegű feladatvégzés a társosztályokon.