Working Student – CRM Specialist (m/f/d)

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METRO Markets GmbH
Munkavégzés helye

Hibrid

Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
Elvárások
- Angol felsőfok
- 1-3 év tapasztalat
- Egyetem

Állás elmentve

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Responsibilities

At Metro Markets, CRM plays a central role in how we build long-term customer relationships, increase engagement, and support sustainable growth across multiple European markets. Our CRM team works across lifecycle communication, automation, experimentation, and reputation management — combining data, technology, and marketing to deliver relevant customer communication at scale.
We're looking for a Working Student to support our CRM team in executing, analyzing, and optimizing customer communication, with a strong focus on email marketing and growing exposure to advanced CRM tooling and analytics.
This role offers hands-on experience in a modern CRM setup within an international, fast-moving e-commerce environment — ideal for students who want to deepen their skills in CRM, lifecycle marketing, and data-driven decision-making.

What you'll be doing
Working closely with our CRM Specialists & CRM Team lead, you'll support the planning, execution, and analysis of CRM campaigns and automations across multiple European markets.
Your responsibilities will include:

Supporting the planning, implementation, and analysis of CRM campaigns, with a strong focus on email marketing
Assisting in the execution of automated and ad-hoc CRM campaigns using Bloomreach
Supporting the creation and maintenance of email templates, including hands-on work with HTML and Jinja (with guidance)
Helping analyze campaign performance, customer behavior, and feedback signals (e.g.NPS)
Supporting reporting and dashboards using tools such asBloomreachreporting, Power BI, or Looker Studio
Assisting with A/B tests and experimentation initiatives
Supporting research projects on CRM-related topics, customer behavior, or competitor activity
Coordinating with internal stakeholders and, where needed, external partners (e.g.survey or tooling providers)
Supporting documentation, sprint planning, and task tracking in Jira and Confluence
Assistingwith general day-to-day CRM operations and administrative tasks

Requirements

Enrolled in a university program (ideally in Marketing, Business, Economics, Data, Computer Science, or a related field)
Availability of 16–20 hours per week
Strong interest in CRM, email marketing, lifecycle communication, and digital marketing
An analytical mindset and interest in working with data and performance metrics
Basic knowledge of HTML is a plus ;interest in learning templating languages such as Jinja
First experience with CRM tools, BI tools, or analytics is a plus (e.g. Bloomreach, Power BI, Looker Studio)
Good Excel / PowerPoint skills
A structured, organized, and reliable way of working
Hands-on, team-player mentality and willingness to learn
Fluent in English(Spanish, Italian, Dutch, French or Portuguese is a plus)

What we offer

Flexible working hours to perfectly balance your studies and work
A hands-on working student role with real responsibility and learning opportunities
Exposure to advanced CRM automation, experimentation, and analytics
Close collaboration with experienced CRM, marketing, data, product, and tech teams
Acutting-edgebusiness model, exciting tech stack, and strong data-driven culture
An agile, international environment with flat hierarchies and a startup mindset
A modern office and hybrid working setup

Company info

We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others.