Állás részletei
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Cég neve
Estée Lauder Kft.
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Munkavégzés helye
Budapest
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Munka típusa
- Teljes munkaidő
- Alkalmazotti jogviszony
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Elvárások
- Angol felsőfok
- 1-3 év tapasztalat
- Középiskola
Állás leírása
Responsibilities
The role:
As a team member, you will assist with migration from fixed lines to MS Teams in offices, handle user support for Teams migrations and run reports on cost optimizations on weekly and monthly bases regarding telecommunication costs and keep data clean by following data governance and quality processes.
Responsibilities
- Follow customer processes and standard operating procedures to process the following:
- Setting up new users, phone lines.
- Searching for fixed lines in all our global offices that can be disconnected.
- Decommissioning/ disconnecting users from legacy systems.
- Assistance with migration to MS Teams.
- Cost allocation based on location.
- Building inventory of providers and users.
- Troubleshooting billing issues.
- Provide support to user requests, via phone, chat, or e-mail.
- Demonstrate responsiveness and sense of urgency in all customer interactions.
- Research issues by collaborating with other internal resources when a solution is not readily available.
- Identify, escalate and/or redirect priority issues to product owner as needed.
- Stay current with application updates to provide support to our internal customers (ELC Employees)
Requirements
- High-level understanding of telecommunication (mobile and fixed lines) architecture.
- Experience providing customer support during system migration.
- Preferred experience with billing of telecommunication field.
- Proficiency with MS Office (Word, Excel, Visio, and PowerPoint).
- Proficiency with SharePoint.
- Effective communication skills, including listening, writing, and speaking in English.
- Strong analytical, problem-solving, and interpersonal skills.
- Ability to work independently.
- Ability to lead training sessions with confidence.
- Availability preferred for the majority of users located in EST.
Company info
The Estée Lauder Companies is a global beauty powerhouse, with a portfolio of iconic brands that have shaped the beauty industry for decades. Our products are sold in approximately 150 countries and territories and sit underneath a wealth of beauty brand royalty including Estée Lauder, Clinique, M.A.C, La Mer, Bobbi Brown Cosmetics, Jo Malone London, TOM FORD, KILIAN PARIS, Too Faced, Dr.Jart+ and The Ordinary to name a few. Our commitment to excellence, innovation, and inclusivity extends not only to our products, but also to our people. We believe that every individual brings a unique perspective, and together, we create a vibrant and empowered workforce.
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