Technical Support Engineer

Technical Support Engineer(Mechatronics) (m/f/d)About HapaHapa is a leading organization headquartered in Volketswil, Switzerland. As a key player in the late-stage customization and on-demand printing solutions, we specialize in the pharmaceutical packaging industry. Our business portfolio encompasses a wide range of innovative printing solutions, making blister packaging more flexible, less complex, and more cost- and waste-efficient. We strive to continuously expand our offerings and enhance our capabilities to meet the evolving needs of our customers.For more detailed information about Hapa and its comprehensive business landscape, please visit .Hapa is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia operates in 34 countries with 20 different companies and employs over 8,000 people as ofAbout the RoleWe’re looking for a motivated Customer Support Engineer to help our customers keep their printing systems running at their best. In this role, you’ll troubleshoot mechanical, electrical, software, and network issues — both via standard communication channels and with the help of Augmented Reality tools.You’ll be the key link between customers and our internal teams (Engineering, Sales, Quality), making sure information flows clearly and efficiently. This role offers excellent technical growth and the chance to contribute directly to our knowledge base through documentation and internal updates.What you’ll DoSupport customers with hardware, software, and network-related problemsCollaborate across departments to ensure smooth issue resolutionDocument solutions and contribute to manuals and internal updatesTrain colleagues on troubleshooting best practicesWhat You Need to Be SuccessfulExperience with machinery or printing systemsTechnical background in automation, electrical/mechanical engineering, networking, or camera/vision systemsAbility to read electrical schematics and perform error analysisStrong troubleshooting mindset and service attitudeKnowledge of PC, PLC, and network systemsFluency in English and GermanReliability, customer focus, and team spiritJoin the team! We are looking forward to receiving your application.This is a full-time permanent role, a fascinating role awaits you, offering a high degree of responsibility alongside strong team collaboration and support. Hapa also offers you an attractive and future-oriented workplace, opportunities for further training, talent programs, and other modern employment conditions. We value flat hierarchies and a supportive, collaborative work culture.If this sounds like a role that matches your passion and skills, we look forward to your application.Please note, that we only accept applicants with Swiss or EU/EFTA citizenship or applicants with an existing and valid residence and work permit for Switzerland.Coesia is an equal-opportunity employer and embraces diversity and inclusion. jid4542d18pn jit0310pn jiy26pn