Technical support / Devops engineer (JP)

• Act as a key escalation point for complex client issues
• Collaborate with development teams to diagnose, reproduce, and resolve critical bugs
• Design and implement internal tools and scripts to streamline support processes
• Mentor junior engineers and drive continuous improvement in support operations
• Lead and manage support escalations, ensuring timely and effective resolution
• Perform root cause analysis and contribute to long-term solutions through code fixes or infrastructure improvements
• Collaborate with software engineers to design, test, and deploy minor product enhancements or patches
• Monitor and maintain production systems running in Azure Cloud and Kubernetes environments
• Develop scripts and utilities in Python, Bash, or PowerShell to automate diagnostics and routine support workflows
• Troubleshoot application, network, and infrastructure issues using tools such as Postman, Grafana, OpenAPI (Swagger), and system logs
• Maintain comprehensive documentation of incidents, resolutions, and knowledge base articles
• Support weekend or non-standard hours as part of a global customer coverage schedule
• Partner with internal stakeholders to improve support readiness, product stability, and customer experience

• 5+ years of experience in technical support, DevOps, or software engineering roles
• Solid background in software engineering with the ability to read and modify production code
• Strong understanding of Azure, Kubernetes, Docker, and Linux systems
• Proficiency in JSON, HTTP requests, and RESTful API interaction
• Familiarity with system monitoring, logging, and incident response best practices
• Experience handling critical incident escalation and managing cross-functional collaboration
• Ability to work during weekends and nights (Thurs-Mon work schedule)

• Bachelor's degree in Computer Science, Engineering, or a related field
• Experience developing or supporting real-time audio/video systems
• Background in the sports tech industry or supporting enterprise-level clients
• Experience working with Enterprise companies, sports teams or in the sports industry

• Competitive salary and performance-based bonuses
• Opportunities for professional development and career advancement
• Exclusive behind-the-scenes access to professional sports communications

Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries.

Currently we are looking for

TECHNICAL SUPPORT/DEVOPS ENGINEER (JP)

Location: Budapest, onsite, weekend heavy workdays

Salary: competitive

Type of employment: full time employee