Technical Support & Capability Development Specialist

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MSXI Hungary
Munkavégzés helye

Budapest
Profession Prémium

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Munkaidő, foglalkoztatás jellege
- Alkalmazotti jogviszony
- Általános munkarend
Elvárások
- Angol középfok
- Nem kell tapasztalat
- Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Resolving complex technical support cases from authorized workshops, supporting service-level agreement (SLA) adherence and diagnostic accuracy
Remotely diagnosing faults across high-voltage powertrain, battery, charging, and vehicle network systems
Providing clear, step-by-step troubleshooting guidance to workshop technicians
Maintaining a strong focus on first-contact and first-level resolution, escalating cases when further technical investigation is required
Conducting targeted workshop visits when remote diagnostics are exhausted or faults require direct OEM evaluation
Investigating complex, intermittent, and safety-critical vehicle issues
Validating workshop diagnostic and repair procedures and providing findings to central engineering and product quality teams
Determining whether cases can be resolved remotely or require onsite intervention
Working with the Quality Management System (QMS) Lead to review audit findings, calibration insights, recurring diagnostic errors, and case re-escalations
Translating identified quality gaps and procedural non-conformances into targeted coaching, training, and updated technical guidance
Acting as an advanced technical mentor and advisor to helpdesk colleagues
Developing practical training materials, guided diagnostic pathways, troubleshooting guides, and technical briefing documents
Scheduling and delivering regular upskilling sessions, new-feature workshops, and structured onboarding for technical agents
Keeping learning content grounded in live support cases, workshop investigations, and validated diagnostic solutions

Requirements

Strong practical expertise in electric vehicle diagnostics, including high-voltage powertrain, battery, charging, and vehicle network systems
Ability to investigate complex technical faults and translate findings into clear, structured diagnostic instructions
Sound judgment when assessing safety-critical issues, escalation requirements, and the need for onsite support
Ability to coach technical colleagues and design and deliver practical, case-based training
Analytical approach to quality findings, recurring errors, and opportunities for continuous improvement
Clear communication skills when working with workshop technicians, foremen, regional technical managers, and engineering teams
Disciplined approach to OEM procedures, technical documentation, and diagnostic accuracy
Willingness to travel to authorized workshops for targeted field investigations

Company info

MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries.