Technical Solutions Engineer

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Tresorit Kft.
Munkavégzés helye

Távmunka / Remote

Egyéb juttatások
- Cafeteria
- Egészségbiztosítás
Munkaidő, foglalkoztatás jellege
- Alkalmazotti jogviszony
- Általános munkarend
Elvárt technológiák
- SECURITY CLOUD API TROUBLESHOOTING
Elvárások
- Angol középfok
- 3-5 év tapasztalat
- Főiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Final escalation point for complex Level 2 and Level 3 technical issues
Deep technical troubleshooting across devices, APIs and third-party integrations
Root cause analysis and coordination of incident investigation and resolution with Engineering and Product teams
End-to-end ownership of critical and high-impact customer issues with timely resolution and clear communication
Identification of preventative improvements and contribution to long-term remediation strategies
Expert technical consultation and best-practice guidance for customer deployments and architectures
Support for security reviews, compliance questionnaires, technical audits, and customer due diligence processes
Onboarding and adoption support for strategic customers and Support PRO accounts
Conducting technical working sessions, troubleshooting calls, and architecture and design reviews
Guidance for customers in designing solutions aligned with supported product capabilities and documented constraints
Scoping, assessing, and redirecting custom or engineering-intensive requests to relevant internal teams
Contribution to technical thought leadership through blogs, case studies, whitepapers, and conference presentations
Representation of the company at industry events, conferences, webinars, and customer-facing technical forums
Promotion and evangelism of company technologies within customer communities, industry groups, and professional associations or certification bodies
Partnership with Sales teams to develop technical strategies, proposals, and responses to RFPs, RFIs, and technical due diligence requests
Production of clear, accurate, and compelling technical documentation, solution overviews, and proposals
Building and maintaining strong relationships with client and partner stakeholders
Gathering customer and partner feedback to inform product improvement and innovation initiatives
Production of advanced troubleshooting guides, playbooks, and internal technical documentation
Mentoring and upskilling Level 1 and Level 2 Support engineers through coaching, case reviews, and training sessions
Sharing expertise through structured internal enablement and knowledge-sharing sessions
Identification of recurring issues and driving scalable solutions across tooling, processes, and documentation
Delivery of technical training sessions for customers, partners, and internal teams
Staying current on industry trends, emerging technologies, and the competitive landscape in document management, secure email, and enterprise security solutions

Requirements

Bachelor’s or Master’s degree in Engineering, Computer Science, Information Technology, or a related field
3–5+ years of experience in pre-sales engineering, solution architecture, technical consulting, or senior technical support roles within a B2B or SaaS environment
Strong understanding of document management systems, secure email technologies, enterprise IT architectures, cloud platforms, and cybersecurity principles
Fluency in English
Excellent verbal and written communication skills with ability to engage both technical and executive stakeholders
Proven ability to develop clear technical narratives and deliver effective presentations
Experience responding to RFx processes, security assessments, and compliance-related inquiries
Working knowledge of API integrations, security frameworks, and enterprise software deployment models
Proactive, customer-focused mindset with strong commitment to continuous learning and improvement

Nice-to-have

German language skills

What we offer

Competitive base salary with a wide range of extra benefits
Smoky Wednesday, BBQ tools and grilling accessories
Workation opportunity
Learning and self-development support
Team building activities
Remote workplace
All you can move sport pass availability, supported running competitions
Competitive salary with Cafeteria
Private health insurance
In-office snacks, fresh fruits, and beverages
5 free exclusive Tresorit subscription for family and friends
Employee mobile subscription
Hybrid workplace
Flexible working hours
5 weeks fully paid parental leave
Mental wellbeing support

Company info

At Tresorit, we believe that professionals in every organization should have a secure and intuitive way to collaborate on sensitive and confidential information. Our platform empowers departments, teams, and solo entrepreneurs to engage efficiently with coworkers, customers, and partners by providing secure solutions. As pioneers in privacy and security technology, we are dedicated to addressing the needs of today’s digital landscape. With a focus on seamless, secure collaboration, our solutions integrate zero-knowledge end-to-end encryption to protect your data, ensuring compliance with regulations such as GDPR, HIPAA, NIS2 and more. Our platform offers encrypted file sharing, digital signatures, and secure emails, all while maintaining an exceptional user experience. Certified to the highest standards, our platform is trusted by over 30,000 clients globally. We provide organizations with the tools they need to securely manage information assets, promoting productivity without sacrificing privacy.