Technical Operations & Quality Coordinator

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Transcosmos Kft
Munkavégzés helye

4032 Debrecen, Vezér utca 39.
Profession Prémium

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Egyéb juttatások
- Egészségpénztár
- Cafeteria
- Szakmai tréningek
- Nyelvtanulás támogatása
- Munkába járás támogatás
Munkaidő, foglalkoztatás jellege
- Alkalmazotti jogviszony
- Általános munkarend
Biztosított eszközök
- Laptop
- Monitor (2 db)
- Headset
Elvárások
- Angol felsőfok
- Pályakezdő/friss diplomás
- Felsőoktatási szakképzés

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

A hirdetés adatait sikeresen elküldte az email címére.

Responsibilities

Prepare and maintain weekly and monthly operational reports, ensuring the accuracy of team performance and service-related metrics.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide operational support during the Technical Team Leader's absence by helping coordinate ongoing activities and maintaining continuity of established processes.
Conduct Quality Assurance (QA) reviews of customer interactions, including call evaluations and low-rating analyses, and provide feedback to support service quality improvements.
Deliver refresher trainings and product knowledge sessions for support agents on standard processes and products.
Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
Support the onboarding and continuous development of team members by sharing knowledge and best practices.
Support the Technical Team Leader with administrative, quality, and operational tasks to ensure the smooth day-to-day functioning of the team.
Ensure compliance to customer Data Privacy and Security Policy

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Technical:

Good Knowledge of Microsoft Office products
Strong affinity to electronics and technology
Basics of electricity and renewable energy
Extensive knowledge of hardware / software troubleshooting

Behavioral:

Working Collaboratively
Planning & Organizing
Positive conduct
Highly customer focused.
Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels.

What we offer

Transcosmos is proud to offer a supportive and unique working environment built on a strong culture of ambition, experience, and teamwork. We value long-term careers and actively support employee growth and progression.

We provide: