Állás részletei
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Cég neve
Randstad Sourceright Ltd.
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Munkavégzés helye
Anywhere nationwide
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Fizetés
Bónusz -
Egyéb juttatások
- Cafeteria
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Munka típusa
- Teljes munkaidő
- Home office
- Alkalmazotti jogviszony
- Általános munkarend
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Elvárások
- Angol felsőfok és
- Német felsőfok
- Pályakezdő/friss diplomás
- Általános iskola
Állás elmentve
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Állás leírása
Responsibilities
In this role you will:
- Become first point of contact for internal operational stakeholders and first escalation point of the team for any daily operational issues.
- Manage the performance of the team to be sure that the services delivered by the team are in line with the agreed or targeted SLAs and KPIs.
- Create reports and analyze it to observe the team performance, investigate the escalations or/and track the KPIs.
- Manage both internal and external stakeholders and always have an interactive communication with them to avoid problems and work in a harmony.
- Ensure to keep the team motivated and ready for the changes/challenges.
- Use and continuously seek out creative and innovative methods and best practices, sharing with the team.
- Train and mentor new hires as well as provide feedback and coach experienced team members.
- Assess/survey quality of work delivered by team, based on specific customer feedback and assist in developing action plans for individuals.
- Project management based on new client requests; acting as ‘Voice of Customer’ to translate client needs for internal contributors and stakeholders (Delivery Centre Management, CoE, Support roles, etc.).
- Identify opportunities to better serve the client and/or to bring in new delivery solutions.
- Make process improvements, both internal (team activities) and external (towards the client).
Requirements
Team Leader’s toolkit consists of:
- Great communication and interpersonal skills, with the ability to inspire and lead a highly motivated and competitive team.
- Team leader/people management experience
- Experience in sourcing and recruitment is a big plus but not a must. However, at least understanding of “what is sourcing/recruitment” would be essential for this position.
- Experience in corporate and multicultural environments is a plus.
- Fluency in English and German.
- Experience in supervising and directing people and other resources to achieve specific end results within limited timeframes.
- Experience in working with data and reporting.
- Good level of Excel (vlookup, pivot tables…etc.) is a plus.
- Experience in managing the high volume of work and the capacity.
- Proactive mindset with an eye on assessing, measuring and improving performance.
- Analytical approach with an appreciation for specific processes. Ability to work within existing frameworks, but also recognise when a specific situation requires out of the box thinking.
- Insight into ‘big picture’ thinking; taking a broader birds-eye view of processes and performance in order to navigate complex and ever-changing situations; strategizing to find optimum solutions.
What we offer
What we can offer in return:
- An empathetic culture and supportive leadership who prioritize your well-being and personal development
- Ability to grow in multiple areas in the company
- Being part of a culture of inclusion and belonging: we value the diversity that our people bring to our workplace and communities
- We appreciate your hard work by providing a competitive salary, with a comprehensive benefits package (Cafeteria, attractive bonus system, additional annual leaves, private health insurance, home office, working abroad…etc.)
- Participate in exciting Team Building events (e.g.Charity Day,, BarStad, etc.)
- A career at Randstad Sourceright means pushing boundaries to do things differently: that’s why here you won’t just do a job, you’ll develop a career
We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team.
Company info
Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Sourceright’s experience encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Recruitment Process Outsourcing (RPO), Managed Services Provider (MSP) programs and Blended Workforce Solutions. Randstad Sourceright EMEA offers solutions in the Europe, Middle East and Africa (EMEA) region. Working for a multi-country organization means working with clients and colleagues with different backgrounds. This results in a digital way of working and requires a proactive mindset.
Randstad operates in 70 Countries, across 360 RPO programmes and has been named a leader in the RPO field for our Vision, Capability and Market Impact for the past 12 consecutive years. Alongside this great achievement we also celebrate a 4.4 rating on Glassdoor as an employer of choice.
We are looking for a Team Leader, who is motivated to support one of our newest and biggest clients regarding the RPO related administration processes. In this role, you will have a chance to build up a new team of 7-10 people to provide excellent operational support for our client.
Please note that for this role, we are searching for candidates that can start working with us around June 2024
Randstad operates in 70 Countries, across 360 RPO programmes and has been named a leader in the RPO field for our Vision, Capability and Market Impact for the past 12 consecutive years. Alongside this great achievement we also celebrate a 4.4 rating on Glassdoor as an employer of choice.
We are looking for a Team Leader, who is motivated to support one of our newest and biggest clients regarding the RPO related administration processes. In this role, you will have a chance to build up a new team of 7-10 people to provide excellent operational support for our client.
Please note that for this role, we are searching for candidates that can start working with us around June 2024
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