Service Financial Governance:

• Govern the financial component of all IT services within the SMO scope
• Ensure that SMO financial practices align with organizational policies and regulatory requirements
• Implement and enforce financial controls and policies specific to IT service financial management
   

Service Pricing and Charging:

• Develop, implement and maintain appropriate service pricing and charging models
• Develop and maintain a comprehensive understanding of cost drivers of IT services, ensuring transparent cost allocation
• Collaborate with service owners and business stakeholders to set competitive and cost-effective pricing
• Regularly review pricing models to ensure they reflect changing business and market conditions
   

Cost Analysis and Optimization:

• Analyze and track costs associated with GBS IT services, technical assets, and their utilization
• Work closely with service owners and technical teams to identify opportunities for cost reduction and optimization without compromising service quality
• Financial Reporting and Communication:
• Prepare and present regular financial reports, dashboards and KPIs related to IT services
• Communicate service financial insights, recommendations, and risks to relevant stakeholders
• Collaborate with auditors and regulatory bodies as needed for financial audits
   

Service Portfolio Management:

• Collaborate with Service Portfolio Management to align pricing and charging with the overall portfolio strategy
   

Continuous Improvement:

• Stay updated with industry best practices and emerging technologies in IT financial management and service pricing
• Identify opportunities for process improvement, cost reduction, and service optimization, making recommendations for enhancements