ServiceNow Platform Consultant / Expert (f/m/x)

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Sysmex Europe SE
Munkavégzés helye

Hibrid • Hamburg

Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
Elvárt technológiák
- SERVICENOW ITIL SECURITY JAVASCRIPT API SERVICE MANAGEMENT REST TROUBLESHOOTING
Elvárások
- Angol középfok
- 1-3 év tapasztalat
- Egyetem

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

What if you could shape the future of our ServiceNow platform and drive service excellence across our organisation? As a ServiceNow Platform Consultant / Expert (f/m/x), you will play a key role in designing, developing, and continuously improving our ServiceNow environment, with a focus on IT Service Management (ITSM). You will combine technical expertise, solution architecture, and business consulting to ensure the platform delivers sustainable value for our organisation. Your key responsibilities include:

Partnering with IT and business stakeholders to translate operational needs into scalable ServiceNow solutions, including service catalogs, workflows, and reporting
Facilitating workshops and aligning ITIL-based processes with ServiceNow capabilities to drive adoption and process excellence
Designing and maintaining the overall ServiceNow platform architecture, including CMDB/CSDM alignment, integrations, security, and governance
Defining scalable platform standards and reviewing major changes, third-party apps, and custom solutions for architectural fit
Configuring and developing solutions on the ServiceNow platform (e.g., Flow Designer, Business Rules, Client Scripts, IntegrationHub, REST/SOAP integrations)
Collaborating with external partners and vendors to ensure high-quality platform delivery and governance
Providing advanced platform support (Level 2/3), troubleshooting issues, and ensuring system stability, data integrity, and SLA compliance
Driving continuous improvement through upgrades, release management, documentation, and optimisation initiatives
Managing the platform roadmap and backlog for ITSM capabilities, prioritising features, and coordinating releases
Measuring platform performance through KPIs and identifying opportunities to increase automation, efficiency, and service quality

Requirements

This role is ideal for a ServiceNow professional who enjoys combining technical expertise with strategic thinking. If you like translating business needs into scalable platform solutions and continuously improving processes, you could be a great fit for our team. Ideally, you bring the following qualifications and strengths:

University degree in IT, business informatics, or a comparable qualification
5+ years of experience working with the ServiceNow platform, ideally across development, architecture, consulting, or product management
Strong hands-on experience with ServiceNow configuration and development (JavaScript, Glide API, Flow Designer, IntegrationHub, catalog items, REST/SOAP integrations)
Solid understanding of ITSM processes aligned with ITIL and experience designing scalable platform architectures (e.g., CMDB/CSDM, integrations, security models)
Experience translating business requirements into technical solutions and facilitating stakeholder workshops
Experience working with external ServiceNow development teams or vendors
Product mindset with experience managing backlogs, defining roadmaps, and measuring performance through KPIs
ServiceNow certifications (e.g., CSA, CIS-ITSM, CAD) are an advantage
Experience with ITOM capabilities such as Discovery, Service Mapping, or Event Management is a plus
Excellent communication skills and the ability to explain technical topics to diverse stakeholders
Fluent in English; additional languages are an advantage in our international environment

What we offer

We are an aspiring corporate group where respect and trust form the basis for cooperation and communication within Sysmex. Please note that this position requires an 80% on-site / 20% mobile working model.

Culture & cooperation
An appreciative work environment, open corporate culture, flat hierarchies and an inclusive and caring atmosphere. Working in an innovative and international environmentwith a broad learning and development landscape in our EMEA Campus, after-work events for internal networking
Work-life balance
Flexible working through flextime and a hybrid working model (60% mobile working, 40% on-site), 30 days annual leave
Additional benefits
Christmas and holiday bonuses, childcare allowance, capital-forming benefits, subsidy for company pension scheme, corporate benefits, relocation assistance, subsidised lunch in our canteen
Health & wellbeing
In-house gym, various sports courses, massages, company medical and psychological care, workplace glasses, general health management
Mobility
Subsidy for the public transport “Deutschlandticket”, free parking, bike leasing via JobRad
Social Responsibility
Various opportunities to get involved in different sustainability and charity initiatives, climate friendly and respectful use of resources

Company info

Are you looking for more than just a job, for something truly meaningful and rewarding? Then Sysmex Europe SE is the place for you. As the regional headquarters for the EMEA (Europe, Middle East and Africa) region, our company is dedicated to providing essential products that help people worldwide on their healthcare journey.

If this opportunity appeals to you, come and join us in the position of

ServiceNow Platform Consultant / Expert (f/m/x)
Reference: #011274