Állás részletei
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Cég neve
Femtonics Kft.
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Munkavégzés helye
1094 Budapest
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Egyéb juttatások
- Cafeteria
- Nyelvtanulás támogatása
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Munka típusa
- Teljes munkaidő
- Alkalmazotti jogviszony
- Rugalmas munkaidő
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Elvárások
- Angol felsőfok és
- Magyar anyanyelvi szint
- 5-10 év tapasztalat
- Főiskola
Állás leírása
Service Team Leader
What makes our company great? We believe in our professionals.
Our company focuses on the research and development of two-photon laser scanning microscopes for the booming area of cutting-edge brain research and pharmaceutical developments.
For more details, please check our website!
Now we are seeking a SERVICE TEAM LEADER who has a passion for delivering a superior customer experience that differentiates Femtonics from its competitors.
The ideal candidate is a self-motivated leader having a proven track record of providing a remarkable customer experience in a life-science focused industry. This experienced leader will need to bring expertise in building, leading, and motivating a service-focused team and implementing best practices driven towards enhancing customer experience. The clearly confident, yet humble and curious leader can develop and align teams with strong communication, relationship building, and collaboration skills.
Responsibilities
- Deliver a superior customer support experience to Femtonics customers
- Drive the support team towards the vision, direction, and culture of Femtonics
- Achieve goals by maximizing the success of the team members through motivating, rewarding, and coaching
- Manage individual and team performance expectations and goals
- Engage in continuous improvement (including but not limited to processes, technology, team, customer service, methodologies)
- Analyze results via regular reporting metrics and use these metrics to drive support members and process improvements
- Develop and maintain effective relationships with customer contacts
- Work with other Femtonics departments (optical engineers, mechanical engineers, electrical engineers, software engineers, financial administrators, sales representatives) on initiatives that will drive down case volume or overall time to resolution
- Define and develop process and procedures that drive efficiency and consistency in support
- Identify and remove roadblocks
- Manage and address client escalations quickly
- Effectively manage projects to meet deadlines and achieve results
- Identify, meet and exceed team and individual metrics that contribute to Femtonics management objectives
- Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
- Implement and operate the service department's profit centre system
Experience and knowledge
- Engineering degree
- 5+ years of experience in support or service field
- 2+ years of proven leadership and management experience
- Excellent communication and organizational skills requiredtrack record
- Track record of leadership success, managing and mentoring teams
- Ability to interface with diverse internal and external stakeholders
- Superior analytics, problem-solving, and troubleshooting skills
- Ability to manage multiple projects concurrently and prioritize issues in a fast-moving, dynamic environment
- Strong knowledge of effective business requirements practices and support methodologies
- A passion for improving processes and a commitment to customer satisfaction
- Native-level Hungarian, Professional Business-level English in oral and written form
- Ready to travel at the national and regional level
We offer
- Long-term perspective
- Friendly working environment
- A young, dynamic staff provding great support
- Flexible work schedule
- Working hours: full time
- English language learning oppurtinity
- Free coffee
- Competitive cafeteria benefit above basic wage
Sector(s):
- Client Services, Customer Services
- Client Services, Client Services Manager
How to apply
Do You consider yourself a worthy applicant for this position?
Please send Your CV, press Apply!
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