Állás részletei
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Cég neve
Supercharge Kft.
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Munkavégzés helye
Országos lefedettség -
Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
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Biztosított eszközök
- MacOS
- Mobiltelefon
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Elvárások
- Angol középfok
- 3-5 év tapasztalat
- Főiskola
Kis türelmet...
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Állás leírása
Responsibilities
Serving as the single point of contact for energy clients, managing ongoing support engagements and maintaining strong relationships with C-1/C-2 stakeholders
Coordinating planned and unplanned maintenance windows to minimize business disruption and act as the escalation point for critical incidents
Leading service reviews, present operational performance, and ensure SLAs/KPIs are consistently met or exceeded
Driving continuous improvement across support and maintenance procedures, including crisis management and escalation workflows
Conducting root cause analyses and implement corrective actions to prevent recurring incidents
Managing L1/L2/L3 team planning, allocation, performance, and cross-location coordination
Mentoring support engineers on energy industry practices and lead service takeovers from project teams to continuous operations
Creating and maintain runbooks, SOPs, playbooks, knowledge base content, training materials, and operational drills
Collaborating with project management, delivery teams, and other Service Operations Managers on transitions, shared initiatives, and operational readiness
Partnering with development and Energy BU leadership to enhance serviceability, operational resilience, and overall service status alignment
Coordinating planned and unplanned maintenance windows to minimize business disruption and act as the escalation point for critical incidents
Leading service reviews, present operational performance, and ensure SLAs/KPIs are consistently met or exceeded
Driving continuous improvement across support and maintenance procedures, including crisis management and escalation workflows
Conducting root cause analyses and implement corrective actions to prevent recurring incidents
Managing L1/L2/L3 team planning, allocation, performance, and cross-location coordination
Mentoring support engineers on energy industry practices and lead service takeovers from project teams to continuous operations
Creating and maintain runbooks, SOPs, playbooks, knowledge base content, training materials, and operational drills
Collaborating with project management, delivery teams, and other Service Operations Managers on transitions, shared initiatives, and operational readiness
Partnering with development and Energy BU leadership to enhance serviceability, operational resilience, and overall service status alignment
Requirements
At least 4 years of experience operating energy solutions such as trading systems, TSO/DSO platforms, interconnectors, power plant systems, or industrial control systems, with a strong understanding of energy-sector players, terminology, and processes
Strong background working alongside software development teams, with hands-on use of service management platforms like Jira Service Management or Zendesk
Multiple years of experience leading virtual, distributed teams while demonstrating strong ownership, structure, and process-oriented leadership
Proven ability to build and maintain strong operational and tactical relationships with C-1/C-2 client stakeholders
Demonstrated experience in establishing robust crisis-management practices in high-stakes, mission-critical environments
Exceptional composure, decision-making skills, and rapid judgment under high stress—especially when systems fail or information is incomplete
Deep understanding of incident management frameworks, operational best practices, and 24/7/365 service environments
Strong knowledge of critical infrastructure operations, failure modes, and industrial/OT environments such as SCADA, DCS, and EMS
Hands-on experience with monitoring, alerting, and observability platforms supporting highly available systems
Excellent English communication skills (written and verbal) combined with a strong “get things done” attitude and the ability to deliver under pressure
Strong background working alongside software development teams, with hands-on use of service management platforms like Jira Service Management or Zendesk
Multiple years of experience leading virtual, distributed teams while demonstrating strong ownership, structure, and process-oriented leadership
Proven ability to build and maintain strong operational and tactical relationships with C-1/C-2 client stakeholders
Demonstrated experience in establishing robust crisis-management practices in high-stakes, mission-critical environments
Exceptional composure, decision-making skills, and rapid judgment under high stress—especially when systems fail or information is incomplete
Deep understanding of incident management frameworks, operational best practices, and 24/7/365 service environments
Strong knowledge of critical infrastructure operations, failure modes, and industrial/OT environments such as SCADA, DCS, and EMS
Hands-on experience with monitoring, alerting, and observability platforms supporting highly available systems
Excellent English communication skills (written and verbal) combined with a strong “get things done” attitude and the ability to deliver under pressure
What we offer
Working with the latest technologies on high-impact international projects
Supported by in-house workshops and countless opportunities to learn
Competitive compensation package
Solid pension scheme
MacBook and phone (or AirPods if preferred)
Benefits that support work and life
Talented, open-minded, and supportive team
Dynamic office in the south of Amsterdam (@Edge Workspaces) that is modern, easily reachable, and full of good vibes
Supported by in-house workshops and countless opportunities to learn
Competitive compensation package
Solid pension scheme
MacBook and phone (or AirPods if preferred)
Benefits that support work and life
Talented, open-minded, and supportive team
Dynamic office in the south of Amsterdam (@Edge Workspaces) that is modern, easily reachable, and full of good vibes
Company info
Supercharge landed in Amsterdam in September 2020. The local business culture, the presence of worldwide recognized brands, and the focus on continuous innovation made the Netherlands a perfect playground for our next adventure. Situated in the buzzing tech hub of Edge Workspaces, our Amsterdam team focuses on local partnerships while working closely together with international teams to bring groundbreaking digital solutions to life.
How to apply
You can submit your application on the company's website, which you can access by clicking the „Apply on company page“ button.
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