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Cég neve
Supercharge Kft.
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Munkavégzés helye
Budapest -
Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
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Elvárások
- Angol középfok
- 3-5 év tapasztalat
- Főiskola
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Responsibilities
Serving as the single point of contact for energy clients, managing ongoing support engagements and maintaining strong relationships with C-1/C-2 stakeholders
Coordinating planned and unplanned maintenance windows to minimize business disruption and act as the escalation point for critical incidents
Leading service reviews, present operational performance, and ensure SLAs/KPIs are consistently met or exceeded
Driving continuous improvement across support and maintenance procedures, including crisis management and escalation workflows
Conducting root cause analyses and implement corrective actions to prevent recurring incidents
Managing L1/L2/L3 team planning, allocation, performance, and cross-location coordination
Mentoring support engineers on energy industry practices and lead service takeovers from project teams to continuous operations
Creating and maintain runbooks, SOPs, playbooks, knowledge base content, training materials, and operational drills
Collaborating with project management, delivery teams, and other Service Operations Managers on transitions, shared initiatives, and operational readiness
Partnering with development and Energy BU leadership to enhance serviceability, operational resilience, and overall service status alignment
Coordinating planned and unplanned maintenance windows to minimize business disruption and act as the escalation point for critical incidents
Leading service reviews, present operational performance, and ensure SLAs/KPIs are consistently met or exceeded
Driving continuous improvement across support and maintenance procedures, including crisis management and escalation workflows
Conducting root cause analyses and implement corrective actions to prevent recurring incidents
Managing L1/L2/L3 team planning, allocation, performance, and cross-location coordination
Mentoring support engineers on energy industry practices and lead service takeovers from project teams to continuous operations
Creating and maintain runbooks, SOPs, playbooks, knowledge base content, training materials, and operational drills
Collaborating with project management, delivery teams, and other Service Operations Managers on transitions, shared initiatives, and operational readiness
Partnering with development and Energy BU leadership to enhance serviceability, operational resilience, and overall service status alignment
Requirements
At least 4 years of experience operating energy solutions such as trading systems, TSO/DSO platforms, interconnectors, power plant systems, or industrial control systems, with a strong understanding of energy-sector players, terminology, and processes
Strong background working alongside software development teams, with hands-on use of service management platforms like Jira Service Management or Zendesk
Multiple years of experience leading virtual, distributed teams while demonstrating strong ownership, structure, and process-oriented leadership
Proven ability to build and maintain strong operational and tactical relationships with C-1/C-2 client stakeholders
Demonstrated experience in establishing robust crisis-management practices in high-stakes, mission-critical environments
Exceptional composure, decision-making skills, and rapid judgment under high stress—especially when systems fail or information is incomplete
Deep understanding of incident management frameworks, operational best practices, and 24/7/365 service environments
Strong knowledge of critical infrastructure operations, failure modes, and industrial/OT environments such as SCADA, DCS, and EMS
Hands-on experience with monitoring, alerting, and observability platforms supporting highly available systems
Excellent English communication skills (written and verbal) combined with a strong “get things done” attitude and the ability to deliver under pressure
Strong background working alongside software development teams, with hands-on use of service management platforms like Jira Service Management or Zendesk
Multiple years of experience leading virtual, distributed teams while demonstrating strong ownership, structure, and process-oriented leadership
Proven ability to build and maintain strong operational and tactical relationships with C-1/C-2 client stakeholders
Demonstrated experience in establishing robust crisis-management practices in high-stakes, mission-critical environments
Exceptional composure, decision-making skills, and rapid judgment under high stress—especially when systems fail or information is incomplete
Deep understanding of incident management frameworks, operational best practices, and 24/7/365 service environments
Strong knowledge of critical infrastructure operations, failure modes, and industrial/OT environments such as SCADA, DCS, and EMS
Hands-on experience with monitoring, alerting, and observability platforms supporting highly available systems
Excellent English communication skills (written and verbal) combined with a strong “get things done” attitude and the ability to deliver under pressure
What we offer
Exciting international projects
Access to inspiring conferences, in-house soft skill trainings, and online courses
Support for English classes
Skill matrix providing a clear path to learn
Health coverage with Medicover
Life1 gym access
Extra sick days
Fully paid month off after five years
Extra paternity leave
Employee Assistance Program
Friendly team of 200+ people
Summercharge festival, football match, quiz night, and social events
Buddy system
Dog-friendly office in the heart of Budapest
Good coffee and tasty snacks including Túró Rudi
Yearly personal budget
Company library
Access to inspiring conferences, in-house soft skill trainings, and online courses
Support for English classes
Skill matrix providing a clear path to learn
Health coverage with Medicover
Life1 gym access
Extra sick days
Fully paid month off after five years
Extra paternity leave
Employee Assistance Program
Friendly team of 200+ people
Summercharge festival, football match, quiz night, and social events
Buddy system
Dog-friendly office in the heart of Budapest
Good coffee and tasty snacks including Túró Rudi
Yearly personal budget
Company library
Company info
Supercharge is a company that operates in the energy and critical infrastructure sectors, providing IT backbone and market solutions essential to the smooth operation of energy sector players and power grid management. The Budapest office is the headquarters and the beating heart of the company, hosting a vibrant space filled with talented individuals delivering amazing products for clients. This Office of the Year award-winning space is home to legendary after-work events and is located in the heart of the city, close to restaurants, cafes, and bars.
How to apply
You can submit your application on the company's website, which you can access by clicking the „Apply on company page“ button.
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