Service Department Office Manager

We are seeking a highly organized and detail-oriented Service Department Office Manager to oversee the administrative functions of our marine service department. This position focuses primarily on service coordination, documentation, inventory systems, purchasing, and customer communication rather than hands-on technical operations.
The successful candidate will ensure that all service jobs are properly quoted, documented, scheduled, and invoiced while maintaining efficient administrative control of parts, inventory, and supplier relationships.

Key Responsibilities

• Prepare accurate service estimates and quotations
• Create, update, and manage detailed job cards and service documentation
• Schedule service and maintenance jobs in coordination with technicians
• Maintain service records, warranty documentation, and compliance paperwork
• Manage inventory control systems, including stock monitoring and reporting
• Raise and track purchase orders for parts, materials, and supplies
• Liaise with suppliers regarding pricing, availability, and delivery timelines
• Process invoices and ensure accurate job costing
• Monitor job progress and update customers on timelines and costs
• Support the service team with administrative coordination
• Maintain organized digital and physical filing systems
• Generate reports on department performance, job status, and inventory levels